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SUMMARY: Works within an administrative team and alongside a clinical team to produce an outstanding patient experience and a productive clinic at Elliott Physical Therapy.
DUTIES AND RESPONSIBILITIES:
● Greets all coming through the door and creates a warm, welcoming environment.
● Responsible for directing incoming calls in a courteous manner.
● Checks in patients and collects copayments, coinsurance and deductible payments.
● Reconciles daily balances and deposits. Updates clinic deposit log daily.
● Schedules daily appointments, moving, cancelling or deleting appointments as appropriate.
● Obtains new patient information necessary to create patient charts and schedule initial evaluations.
● Maintains patient charts.
● Follows HIPAA guidelines to respect patients’ privacy and confidentiality of patients’ medical records.
● Prepares reports and correspondence as needed.
● Keeps track of office supplies and inventory.
● Performs general clerical/administrative duties as needed including, but not limited to, scanning, faxing, copying, and mailing.
● Works with the Authorization & Verification Coordinator to ensure all patients are authorized and verified for visits.
● Works with Clinical Manager and Physical Therapists to maintain patients’ scheduling according to their Plans of Care.
● Works with Office Manager and Clinical Manager to reach clinic goals and expectations.
● Attends monthly clinic meetings.
● Represents Elliott Physical Therapy within our community and understands the importance of community involvement.
● Shares clinic cleanliness duties with PTs, CM, and OM.
● Performs other related duties as assigned by management.
QUALIFICATIONS:
● Commitment to excellence and high standards.
● Proven customer service skills.
● Excellent written and oral communication skills.
● Ability to deal effectively with diverse individuals at all organizational levels.
● Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
● Proficient in Google Suite.
● Proven ability to handle multiple projects and meet deadlines. ● Good judgment with the ability to make timely and sound decisions.
COMPETENCIES:
● Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
● Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
● Written Communication -Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
● Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
● Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
● Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
● Occasionally required to stand
● Occasionally required to walk
● Occasionally required to sit
● Frequently required to utilize hand and finger dexterity
● Continually required to talk or hear
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