Mail Services Coordinator

The Role:

The incumbent is responsible for sorting all incoming postal mail for BCBSMA locations located in Hingham and Boston as well as sorting and distributing interoffice mail when required. The incumbent assumes the supervisor role in the supervisor’s absence.  The role will travel between the BCBSMA locations in Boston and Hingham and incumbent must be flexible for last minute location requirements.

Key Accountabilities:

• Ensure the accurate and timely collection and delivery of all incoming, outgoing, and interoffice mail.
• Ensure all Post Office Boxes (PO Box) and Business Reply Mail is sorted by PO Box and delivered to the appropriate area by the specified time required by the business area.
• Sort both incoming USPS mail and interoffice mail by mail stop via manual sorting bins.
• Ensure that all mail be delivered via courier service and is marked, labeled, and ready for pickup on time.
• Ensure that all incoming and outgoing packages received in the courier window are logged in and out via the Arrival Tracking System.
• Maintain tracking files for a variety of databases related to mail services.
• Perform a variety of daily tasks related to Mail Services to support operations.
• Maintain inventory for misc. equipment requirements through Vendor.
• Order FedEx Supplies for Mail Services and Internal Customers through FedEx.
• Create workflows for respective Mail Services locations as needed/requested.
• Participate and ensure all letters and checks received from Accounting are processed and inserted daily via the table top inserter.
• Other mail services tasks as requested

Qualifications (knowledge/skills/abilities/behaviors):

• Demonstrated high standards for quality and integrity
• Ability to work well in a fast paced fluid environment
• Solid organizational skills with a focus on attention to detail
• Strong problem solving skills
• Ability to work at both Hingham and Boston buildings
• Hours: 8:00am - 4:00pm. hours may vary depending on coverage needs.  Work day could commence as early as 4:30 a.m.

Education/Relevant Experience: Number of years and type of experience. List in order of importance.

• High School Diploma or the equivalent business experience
• Mail Service experience
• Proficiency in Microsoft Office Applications; Word, Excel, Access, Outlook

Blue Cross Blue Shield of Massachusetts is an Equal Employment Employer - veterans/disability. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.

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Number of Openings Available

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note:  No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can  prevent  amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.