Veterinary Assistant/Customer Service Representative - Hoboken Vets Animal Clinic

What You’ll Be Doing (Hybrid VA + CSR Role)

This position blends client-facing responsibilities with hands-on patient care, creating a dynamic and engaging workday.

Veterinary Assistant

• Assisting doctors and technicians in exam rooms and treatment areas.

• Safely restraining patients during exams and procedures.

• Supporting laboratory testing, including blood, fecal, and urine samples.

• Administering medications as directed.

• Preparing patients for procedures and supporting surgery workflow as needed.

• Monitoring patients and reporting changes to the medical team.

• Cleaning and sanitizing exam rooms, kennels, and equipment to maintain a safe, efficient hospital.

Customer Service Representative

• Greeting clients and patients with warmth and professionalism.

• Answering phones, scheduling appointments, and supporting daily hospital flow.

• Communicating clearly with pet owners about care plans, next steps, and estimates.

• Processing payments and helping clients navigate services and recommendations.

• Keeping medical records accurate and well organized in our software system.

You Might Be a Great Fit If You

• Love animals and genuinely enjoy helping people.

• Bring a calm, steady presence, especially during busy moments.

• Are organized, detail-oriented, and dependable.

• Communicate clearly, kindly, and confidently with clients and teammates.

• Enjoy variety in your day and are happy to jump in wherever needed.

• Feel comfortable using computers, phone systems, and medical records software.

• Are eager to learn and grow your skills in both client service and patient care.

• Value teamwork and take pride in supporting a positive workplace.

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.