The Accounts Receivable Specialist is responsible for supporting the organization’s revenue cycle by accurately processing payments, maintaining customer account balances, and managing collections activities. This role ensures timely application of cash, reconciliation of accounts, and resolution of billing discrepancies while delivering a high level of customer service to internal and external stakeholders.

The position plays a critical role in maintaining cash flow, minimizing aged receivables, and ensuring financial accuracy in accordance with company policies and accounting standards.

Essential Functions

Process and apply customer payments including lockbox, ACH/wire transfers, EDI, credit card, and other deposits with a high degree of accuracy
Reconcile accounts receivable balances and research/resolves discrepancies in a timely manner
Perform collections activities, including customer outreach via phone and email to follow up on outstanding invoices
Maintain accurate and complete customer account records within ERP/accounting systems
Investigate and resolve payment variances, short pays, unapplied cash, and customer disputes
Collaborate with internal departments (Sales, Operations, Billing) to resolve invoice and payment issues
Prepare and distribute daily, weekly, and monthly A/R aging and cash application reports
Ensure compliance with internal controls, financial policies, and audit requirements
Monitor aging reports and escalate delinquent accounts as appropriate
Support month-end close activities related to accounts receivable
Maintain documentation and audit trail for all transactions and adjustments
Provide excellent customer service and act as a liaison between customers and the company regarding billing and payment inquiries

Education & Essential Qualifications

High school diploma or equivalent required
Basic understanding of accounting principles, including debits and credits
Strong attention to detail with ability to process high volumes of transactions accurately
Excellent organizational skills and ability to prioritize workload in a fast-paced environment
Strong written and verbal communication skills
Demonstrated problem-solving and analytical skills
Ability to maintain professionalism when handling sensitive or escalated customer interactions
Proficiency in Microsoft Office, particularly Excel

Preferred Qualifications

1+ year of accounts receivable, cash application, or collections experience preferred
Experience with ERP/accounting systems (e.g., CCMS or similar)
Prior experience in collections or dispute resolution
Experience in a multi-location or service-based organization
Intermediate Excel skills (pivot tables, lookups, basic formulas)

Work Environment

This role primarily operates in an office environment and requires prolonged periods of sitting, working on a computer, and communicating via phone and email. The position may require occasional standing, walking, and use of standard office equipment.

The noise level is typically moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.

The anticipated hourly range for this position is $23.00 – $24.00 and includes benefits such as the following:

Health, Dental and Vision insurance
Wellness Program
Flexible Spending Accounts
Life Insurance
Long-Term Disability
Employee Assistance Program
Tuition Reimbursement

Qualifications

Customer Service experience
Deposit Collection and Posting experience
Accounts Receivable experience
Data Entry experience
Experience working in dynamic environment
Experience utilizing organizational and follow-up skills
Experienec paying close attention to detail
Experience maintaining a professional demeanor at all times, especially when under pressure

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