Customer Service Representative

The primary responsibilities of the Customer Service Representative will be processing customer inquiries, creating quotes and orders, tracking shipments, general reporting and customer follow up. Special projects will be as needed.

At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business. 

• Create quotes and orders per customer requests, in a timely and accurate manner.
• This role will involve a mix of research and information requests, as well as following up on documentation, assisting customers with purchase order updates, and coordinating shipment schedules.
• Ensure full compliance with all corporate policies, internal controls, Sarbanes-Oxley Act.

• Answer customer inquiries on open orders, shipment status, etc. Route complex or specialized inquiries to appropriate team members or departments. Provide tracking information with status as requested. 

• Track shipments that are invoiced at delivery and remove billing blocks to facilitate invoicing.
• Send any requested documentation, such as MSDS sheets, import/export reports, commercial invoice copies, etc.
• Follow up on open RMA’s, Credits, Debits and consignments. Update equipment records with warranty information.
• Projects as assigned and back-up for other team members.
• Assist in researching information needed for collection purposes as it relates to quotes, orders and PO’s processed. Other duties as assigned.

Education and Experience

• BS/BA Degree in a business/financial area or equivalent experience
• 3+ years of experience in customer service, order management, or supply chain coordination, with demonstrated skills in order entry and processing.

Key Competencies

• Strong communication skills, excellent interpersonal skills, customer service skills, and proficiency in order entry and processing required.
• Excellent oral and written communications skills. 
• Bi-Lingual (English/Spanish) beneficial.
• Must be team oriented and team contributor.
• Must be proactive and collaborative.
• Take a professional interest in helping the team achieve operational excellence; be communicative and responsive and work together to improve service.
• Participate in all facets of training and development.
• Insures protection of company assets in all areas through front line knowledge and experience.

Benefits & Perks – What’s In It For You

Panasonic is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health. Here’s what you can expect:

• Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Panasonic Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits – Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.
• Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs –Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service.

We Take Opportunity Seriously:

At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer. 

The salary range listed below is just one component of Panasonic’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives. *The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application!

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.

Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S.

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