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30230, Hogansville, GA
Customer Service Engineer

Customer Service Engineer

HL Mando America Corp

Posted 2 months ago, valid for 20 days

Hogansville, GA 30230, US

Competitive

Full Time

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Sonic Summary

HL Mando America Corporation is seeking a Customer Service Engineer in Hogansville, Georgia, with a salary not specified in the job description.
The position requires a bachelor's degree in engineering or a related field along with 1 year of relevant experience in generating corrective and preventive actions for quality issues.
Candidates must also have 1 year of experience in Cognex vision system programming, analyzing product failures related to steering noise and torque-force, and working with PCPA, PFMEA, and 5S.
Responsibilities include initiating containment actions, attending OEM quality improvement meetings, processing AR claims, and generating reports for upper management.
The role involves driving investigations with customers and headquarters in Korea to address quality trends and defects.

Job Description:

Customer Service Engineer positions offered by HL Mando America Corporation (Hogansville, Georgia). Initiate containment action within 24 hours and organize sorting activities and make clean point. Attend Original Equipment Manufacturer (OEM) quality issues improvement meetings with customers. Process AR Claims reconciliation and customer closure speed. Perform quarterly checks for effectiveness of OEM issue corrective action. Generate weekly reports for upper management, including analyzing OEM quality trends, OEM defect cost and quantity update to Korea. Drive meetings with customers to deep dive investigation with headquarters in Korea.

Minimum Requirements:

Requires a bachelor’s or foreign equivalent degree in engineering or a related field and 1 year of experience generating corrective and preventive action for quality issues.
Must have 1 year of experience in each of the following:

Conducting Cognex vision system programming and verification on steering component
Analyzing product failure types of Steering noise and torque-force
Working with PCPA, PFMEA, and 5S

Experience may be, but need not be, acquired concurrently.

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