Customer Experience Manager

Help Shape the Customer Experience

Highland Energy is looking for an energetic Customer Experience Trainer to develop our Fast Stop Markets teams and create exceptional customer experiences across all store locations.

If you’re passionate about coaching people, building relationships, and helping others succeed, we’d love to meet you.

What You’ll Do

• Train and coach employees on customer service, conflict resolution, and company standards.
• Participates in new hire orientation and ongoing training for store teams.
• Visit store locations to provide hands-on coaching and support to all shifts.
• Partner with Store Managers to improve customer satisfaction and team performance.
• Identify training needs and provide follow-up coaching.

What We’re Looking For

• Experience in retail training, coaching, or customer service leadership.
• Strong communication and presentation skills.
• Passion for developing people and creating outstanding customer experiences.
• Ability to build relationships and motivate teams.
• Willingness to travel to store locations and work flexible hours when needed.

Why Highland Energy?

At Highland Energy, you’ll have the opportunity to make a lasting impact by developing employees, improving customer satisfaction, and helping build a culture of service excellence across our Fast Stop Markets.

Join our team and help create the exceptional customer experience our customers deserve.

Education and Experience

Required

• High school diploma or GED.
• Minimum of three (3) years of experience in customer service, retail, convenience store operations, hospitality, or a related field.
• Demonstrated ability to effectively communicate and present information to individuals and groups.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Valid driver’s license with an acceptable driving record and the ability to travel regularly to company locations.

Preferred

• Associate’s or bachelor’s degree in Business, Human Resources, Education, Training & Development, or a related field.
• Minimum of two (2) years of experience training, coaching, supervising, or leading employees.
• Experience developing and delivering training programs or instructional materials.
• Experience in convenience store, retail, or multi-location operations.
• Experience using Learning Management Systems (LMS) or other training platforms.

Must successfully pass a background check and drug test.