BESS Senior Regional Field Service Manager – Central US Region

Location: Remote – Central Region US
Department: Service
Reports to: Director of Service

Company Overview

LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our systems address our customers' needs to reduce capital equipment and installation costs while enhancing system level performance and reliability using automated monitoring systems and analytics across the battery, power conditioning and auxiliary systems. Our AEROS® energy operating system is the engine of innovation to provide advanced control functions allowing our customers to maximize the value of their energy storage assets. Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades. The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets.

LGES Vertech is a highly matrixed, team oriented organization that fosters cross functional collaboration and innovation. The company seeks high caliber candidates with proven experience and with characteristics that embody our corporate commitment to the virtues of humble, hungry and smart in all we do. Our diverse and growing team enjoys competitive salaries, generous benefits, including 100% employer sponsored medical, dental, vision, life and disability insurance.

For more information about LGESVT, please visit www.lgensol-vt.com.

Position Overview

The Senior Regional Field Service Manager – Central Region US leads field operations across multiple states, overseeing teams of Field Service Technicians, Engineers, Site Service Managers, and regional service partners. This role ensures safe, reliable, and efficient operation and maintenance (O&M) of utility‑scale BESS sites while driving regional performance, operational consistency, service readiness, and customer satisfaction.

This senior‑level leader is accountable for operational execution, regional financial service P&L, workforce planning, field service technician and engineers development, performance KPIs, readiness for new asset turnover, and improvement of service delivery processes within the Central Region. The role partners closely with Finance, Service Engineering, Centralized Service Operations, Warranty, Commercial Service, and other internal and external stakeholders to strengthen both field execution and service quality within service financial goals.

Primary Responsibilities

1. Regional Service Operations Leadership

Lead day‑to‑day BESS field service operations across the Central Region, ensuring high availability, safe work practices, and timely execution of preventive and corrective maintenance.
Serve as the senior regional escalation point for technical, operational, and customer issues.
Ensure readiness and execution of long‑term service agreements, warranty obligations, and uptime commitments.

2. Team Leadership, Workforce Development & Staffing

Manage and develop regional Field Service Technicians, Field Service Engineers, Site Managers, and on‑site contractors.
Oversee hiring, training, onboarding, and hands‑on development for all regional service personnel.
Conduct performance evaluations and coaching; build a culture of safety, technical excellence, and continuous improvement.
Support workforce planning and capacity modeling to ensure adequate coverage across assigned sites.

3. Performance, Safety & Compliance Management

Own key regional KPIs including availability, site response times, PM completion, safety metrics, customer satisfaction, and operational accuracy.
Ensure compliance with company safety procedures, NFPA 70E, OSHA requirements, and local regulatory guidelines.
Oversee regional documentation quality including logs, issue trackers, reports, and audits.

4. Regional Financial Performance & P&L Management

Oversee regional P&L, budget, forecasting, and financial performance with strong cost control across labor, contractors, travel, parts, tooling, and warranty‑related expenses.
Optimize scheduling, resource use, and workflows to reduce overtime, rework, and unnecessary site visits; ensure proper capture of billable, out‑of‑scope, and warranty work.
Oversee vendor/subcontractor spend, invoice accuracy, and compliance with commercial terms.
Partner with Finance, Commercial, and Service Operations and other stakeholders to monitor cost drivers, analyze financial impacts, and identify opportunities to improve margins while maintaining safety and quality.

5. Operational Rhythm & Cross‑Functional Collaboration

Partner with Centralized Service Operations to align regional execution with company processes, operating calendars, and KPI governance.
Coordinate with Service Engineering to address escalations, recurring issues, design‑for‑serviceability feedback, and procedure updates.
Collaborate with Transition/Commissioning teams to prepare and receive new sites into long‑term operations.
Work with Warranty, Commercial, Supply Chain, and Logistics to ensure effective parts management, vendor support, and customer communication.

6. Process, Tools & Continuous Improvement

Ensure consistent use of service tools (work orders, monitoring platforms, workflow systems) across all regional staff.
Identify operational gaps and partner with corporate Service Operations groups to improve workflows, training material, job plans, and troubleshooting guides.
Gather field insights to drive design, tool improvements, and structured root‑cause processes.
Champion regional readiness for new digital tools, procedures, and operational changes.

7. Customer, Vendor & Stakeholder Engagement

Act as the senior customer‑facing representative for regional service delivery, performance reviews, and issue resolution.
Oversee and manage subcontractors, ensuring performance quality and adherence to safety and contractual standards.
Support commercial and warranty discussions with accurate operational data, trends, and recommendations.

8. Operational Excellence & Quality Assurance

Ensure consistent application of service procedures, troubleshooting guides, and job plans.
Oversee quality of field execution, documentation, and site readiness.
Support internal audits, corrective actions, and process validation.

Key Knowledge, Skills and Abilities

Required:

Leadership experience managing technical field service teams.
Strong understanding of BESS or similar utility‑scale/mission‑critical systems.
Advanced troubleshooting skills and ability to interpret electrical and controls documentation.
Excellent communication and customer relationship skills.
Experience with CMMS platforms and structured service tools.
Strong organizational skills, KPI management, and documentation discipline.
Lean/structured problem‑solving background.
Proficiency in Excel, Power BI (preferred), PowerPoint, and digital workflows.

Desired:

Operational Excellence & Quality Assurance
Ensure consistent application of service procedures, troubleshooting guides, and job plans.
Oversee quality of field execution, documentation, and site readiness.
Support internal audits, corrective actions, and process validation.

Education and Experience

Bachelor’s degree in Electrical, Mechanical, Energy Engineering, or equivalent.
7–10+ years in field service or power/renewable operations; at least 5 years managing field teams.
Experience with utility‑scale or BESS environments strongly preferred.
Valid driver’s license and ability to travel frequently within the Central Region.

Learn more about this Employer on their Career Site

BESS Senior Regional Field Service Manager - Central US Region