Call Center Coordinator

Job Overview
We are seeking a dedicated Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, provide excellent customer service, and assist with inquiries and issue resolution.

• Responsibilities
  • Answers daily telephone calls professionally. Provide general information to patients and clients about the practice, its services, and clinical staff.
  • Schedule patient appointments, cancel and reschedule appointments, redirect callers to the appropriate department staff.
  • Check voicemail messages submitted by the answering service company system and respond or redirect callers accordingly
  • Check the phone lines in the receptionist desk and the scheduling coordinator's desk for any messages that have been received and that they are appropriately taking care of patient requests.
  • Ensure that all referrals are scanned into the electronic medical records promptly, after assigned actions are completed. Document all call information according to standard operating procedures
  • Performs other related duties as assigned by immediate supervisor or his/her designee.
  • Reports to the clinical Operations Manager.
• Requirements
  • Strong communication skills; Spanish languages are a plus
  • Excellent customer service skills with the ability to handle difficult customers with professionalism
  • Proficiency in using computerized systems for data entry and information retrieval
  • Familiarity with medical terminology or experience in a medical office is advantageous
  • Ability to navigate phone systems efficiently and follow phone etiquette guidelines