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Description
The Membership Service Representative’s primarily is responsible for the processing of all membership and program sales at the front desk, assist customers in a friendly and positive manner, and answer incoming telephone calls and respond appropriately. This position requires knowledge of general office procedures, a people-oriented disposition, and a pleasant and courteous telephone manner.
Requirements
Applicants must be available and willing to open at 5am.
Essential Functions:
- Be aware and attentive to each member at the front desk. Be courteous, patient and cooperative at all times
- Answer telephone in a friendly and positive manner and direct inquiries to appropriate people
- Responsible for maintaining security at front desk. Confirm all persons entering YMCA are members or participants
- Accountable for accurate processing of memberships and program registrations through MemberST
- Be prompt to work
- Dress in a professional manner. Collared shirts or appropriate top, no t-shirts, no ripped clothing. Wear staff shirt
- Find own substitute when unable to work scheduled shift and notify Supervisor of any changes
- Count cash drawer at open and close of shift and perform shift close out at end of shift. Opening shift is responsible for settling swipe machine and running batch report
- Responsible for keeping a clean and tidy work area
- Stock brochures, membership applications, and schedules as needed.
- Provide tours for prospective members
- Keep current with program brochure information throughout the year
- Accept other responsibilities as assigned
Qualifications:
- High School Diploma or GED preferred
- CPR and First Aid certification
- Strong computer skills
- Costumer service experience and friendly attitude
- CPR/First Aid certification required within first 90 days.
Physical Demands:
Sufficient strength, agility and mobility to perform essential functions of position and to supervise program activities.
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