Stove Sales

Description

Provide direct customer service and support by selling HHT stoves and smoker grills and products. Complete sales orders, generate sales leads, make sales and follow-up calls. Attend trade shows and fairs. This position primarily focuses on the stove and smoker sales department, assisting throughout the entire store as needed.  

Essential Functions/Duties:

• Sell merchandise and advise customers on merchandise price and features face to face and over the phone. 
• Demonstrate product features, functions and accessories.
• Provide merchandise/product knowledge to customers and recommend alternative or accessory goods.
• Compile/gather detailed information regarding stove inquiries from customers.
• Utilize sales order system when ordering stove merchandise.
• Responsible for receiving and displaying merchandise in accordance with specific established policies, procedures and standards.  Accountable for department inventory.
• Answer telephones and handle routine customer telephone inquiries.
• Perform general floor maintenance and housekeeping; monitor and maintain the condition and safekeeping of inventory and merchandise.

As Needed: 

• Generate and follow up on sales leads.
• Travel to and work D&B Supply’s booth at trade events, State and County Fairs as D&B’s representative.
• Move material using appropriate material handling tools and equipment including but not limited to: by hand, hand truck, pallet jack, dolly, and/or operation of forklifts or other vehicles.
• Other duties as assigned by management, related to customer service, merchandising and handling of products.

Requirements

Required Skills/Experience: Excellent customer service and ability to build strong customer relationships and follow through is desired. Ability to understand and follow specific instructions and procedures. Ability to resolve difficult or stressful customer service issues. Ability to sort, check, count, and verify numbers. Ability to work as a team. Computer skills required. Sales experience preferred.

Required Education/Certification: High school diploma preferred, not required.

Other Requirements: Must be able to pass a background check. Possession of a valid driver’s license and active insurance, must have a good driving record. Must be willing to work any retail shift. Ability to complete training courses and pass certification tests provided by D&B Supply. Must be able to work majority of shift standing and be able to lift up to 75 pounds (majority of lifting will be between 5 to 45 lbs) to move merchandise, be able to climb, reach, bend, stoop and crawl. Must be able to physically participate in resets, remodels and reconstruction projects.  

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.