SUMMARY:

The Client Care Specialist serves as an ambassador of the client experience. This position provides clients with supportive assistance to maintain a safe, welcoming and clean environment and conducts scheduled/assigned dorm/room checks. Responsible for monitoring, enforcing and documenting all pertinent activities, including, but not limited to, center rules, behavior, incident and accident reports. De-escalate, mediate and resolve disputes, preventing and reducing tension in the facility.

DUTIES AND RESPONSIBILITIES:

Commitment to the mission, vision, values and guiding principles of Chapman Partnership in empowering our clients to overcome homelessness, and achieve and maintain long-term self-sufficiency.
Create an environment where clients can feel welcomed, comfortable and supported.
Monitor specific, assigned dorms; for policy adherence; client needs, room/bed assignments, laundry, bed count, hours allowed and random sweeps of personal belongings.
Maintain client care centers of excellence; fostering continuous improvement in the areas of monitoring, assisting and reporting.
Encourage cooperation as a way of promoting standards of cleanliness, safety and accountability.
Assist clients with immediate needs and requests. Provide guidance on proper procedures.
Ensure adequate living standards are met and coordinate needs to meet them, as applicable.
Identify, document and report clients’ current or potential behavioral issues. Complete incident, accident, and behavior reports and distribute them as per established protocol.
Assist with transportation needs for clients; to and from medical and mental health appointments, move-outs and/or other applicable activities as instructed by management or per established protocols.
Assist with transportation needs for staff as instructed by management or per established protocols.
Inspect vehicles for proper working conditions prior to travel and report maintenance needs, as necessary.
Ensure all ancillary services, i.e. client mail, basic need supplies and clothing distribution, are timely provided, as per established protocols.
Ensure compliance with local, state, and federal laws.
Performs other assignments or tasks as deemed necessary.

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