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SUMMARY DESCRIPTION
To provide courteous customer service and assist providers in prioritizing patient needs, and processing prescription orders in compliance with Federal and State laws and Company policies and procedures.
REPRESENTATIVE DUTIES
The following duties are typical for the MA I – Refills Specialist. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
- Handles patient relations in a positive manner, including effective resolution of patient complaints regarding medication refills.
- Answers the phone and refers phone requests to physicians which require a physician’s knowledge, from the pharmacists.
- Accepts the written prescription or refill information from physician; confirms completeness of patient record and requests missing information as appropriate, and retrieves the patient’s medical record(s) for verification by the pharmacists. Obtains patient allergy information. ommunicates with physicians to obtain prescription and refill authorizations.
- Applies basic prescription reading skills to the written prescription upon data entry. Basic prescription reading skills include: dosage form differentiation, directions and product recognition.
- Accesses the clinic computer to obtain complete patient record
- Inputs, accesses, processes, and retrieves data from the clinic computer, as state laws permit.
- Where allowed by law, informs the patient of the availability of generic alternative products.
- Maintains the clean appearance of workstation.
- Maintains and safeguards confidentiality concerning associates, patients and Company information.
- Responsible for performing all job duties with honesty and integrity.
- Treats patients, associates, third parties and vendors with courtesy, dignity and respect.
- Performs other duties as assigned.
EDUCATION, EXPERIENCE & QUALIFICATION GUIDELINES
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.
- Requires good written and oral communication and interpersonal skills and the ability to maintain composure in dealing with patients, drug representatives, pharmacists and outside health agencies such as Hospice and Home Health.
- Mental alertness is necessary to ensure safe and accurate completion of work activities.
- Comply with clinical policies and procedures.
- Must be able to understand prescription information, drug identification and generic equivalents.
- Speaking a second language is an asset to this position
PERFORMANCE REQUIREMENTS
- Courteous, honest and professional at all times
- Able to communicate and relate well with physicians, clinical support staff and other HKH employees
- Able to provide innovative input into the development of the clinic and its processes.
- Maintains appropriate licensure and certification including meeting and/or exceeding continuing education requirements.
- Efficient, organized and accurate
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Working Conditions: Medical office environment. Multi-task oriented position including direct patient care may require sitting or standing for long periods. Some bending, stooping, and lifting (up to 50lbs). Must interact with physicians, patients and other office personnel. Must possess socio-economic and cultural sensitivity. May involve contact with angry, upset or ill persons. Will involve potential exposure to blood and body fluids and other hazardous substances. Must have visual acuity and manual dexterity to assist with procedures, perform and interpret lab results, and interface with computer. Must have auditory acuity to handle phone calls and extensive patient interaction.
Work Schedule: This is a non-exempt position. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.
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