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- Category Strategy and Planning
- Partner with the Chief Procurement Officer (CPO) and IT leadership to develop multi‑year category strategies for IT & Technology Operations vendors.
- Lead execution of IT vendor strategy, ensuring alignment with enterprise architecture, digital transformation, and cybersecurity priorities.
- Coordinate with IT Leadership on vendor demand planning, technology roadmaps, product lifecycles, and modernization efforts.
- Conduct market research and stay up to date with current trends across SaaS, cloud models, licensing, hardware, cybersecurity, and managed services.
- Identify cost optimization, rationalization, standardization, and risk mitigation opportunities.
- Strategic Sourcing and Contracting
- Lead sourcing, competitive events (RFx), and negotiation of complex IT contracts ($1M-$10M+), including SaaS, cloud, infrastructure, Telcom, and managed services.
- Develop and execute deal strategies (i.e., bundling, multi-year agreements, rate card optimization, and usage commitments).
- Manage contracting for software licensing, SaaS subscriptions, cloud consumption agreements, managed services, telecom, and IT professional services.
- Drive measurable savings through competitive sourcing, benchmarking, and renegotiation strategies.
- Evaluate and optimize cloud consumption (Azure/AWS), SaaS licensing tiers, and enterprise agreements.
- Oversee the IT contract lifecycle, including renewals, extensions, amendments, and vendor onboarding and offboarding.
- Ensure contracts meet HMSA standards for data protection, cybersecurity controls, SLAs, compliance, and risk management.
- Vendor Governance and Performance Oversight
- Provide vendor oversight for IT & Technology Operations suppliers, owning commercial performance of vendors, including cost, value realization, and contract adherence.
- Partner with business owners and/or vendor managers to ensure alignment between financial outcomes and operational performance.
- Partner with Vendor Managers, IT owners, and InfoSec to ensure governance, QBRs, continuous improvement, and issue resolution.
- Support privacy, cybersecurity, third‑party risk, and regulatory compliance assessments.
- Identify opportunities for cost recovery, demand management, and contract re-baselining.
- Financial and Value Management
- Analyze IT spending (software, cloud, infrastructure, telecom, managed services); deliver and track quantifiable cost savings, cost avoidance, and value creation across IT spend.
- Validate pricing, usage data (seat counts, cloud consumption), billing accuracy, and budget impacts.
- Develop business cases for contract decisions, vendor consolidation, or new technology acquisitions.
- Support IT budget cycles, forecasting, and technology investment planning
- Stakeholder and Cross-Departmental Collaboration
- Coordinate closely with CIO, IT Directors, Enterprise Architecture, Cybersecurity, Applications, Infrastructure, and Digital teams.
- Function as a procurement advisor for technology initiatives and vendor planning.
- Partner with Legal, Compliance, Risk, Privacy, and Finance
- Guide business and IT stakeholders on procurement governance, contract requirements, and vendor best practices.
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
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Qualifications
- Bachelor's degree in Supply Chain, Information Technology, Computer Science, Finance, or related field; or equivalent combination of education and experience.
- Seven years of progressive experience in procurement, IT category management, technology sourcing, and IT vendor lifecycle management.
- Experience negotiating mid to large scale IT deals ($1M-$10M+).
- Experience with IT ecosystems, including cloud platforms (AWS, Azure), workflow tools (ServiceNow), managed service vendors (i.e., claims/process outsourcing. environments), care management systems and payor platforms, and member portals and digital engagement systems.
- Experience supporting IT service lifecycle, including renewals, vendor transitions, and system implementations.
- Strong understanding of core IT domains such as applications, cloud, infrastructure, cybersecurity, data technologies, and telecom.
- Ability to analyze IT spend, licensing entitlements, usage data, cloud consumption, and support/maintenance cost structures.
- Familiarity with IT sourcing, procurement best practices, and vendor selection processes.
- Ability to collaborate effectively across teams.
- Strong analytical, problem‑solving, commercial negotiation, and financial modeling capabilities tailored for IT environments.
- Strong understanding of IT contract terms, including data security, privacy, SOC reporting, SLAs, software asset management, uptime/availability metrics, service credits, BAA requirements, and business continuity.
- Demonstrated ability to drive measurable savings and commercial outcomes.
- Deep understanding of:
- Software licensing models (enterprise, subscription, usage-based).
- Cloud pricing and consumption models (AWS, Azure).
- Managed services pricing structures (FTE, outcome-based, hybrid).
- Ability to interpret technical requirements, architecture dependencies, and IT cost structures.
- Advanced knowledge in Microsoft Office Suite, including the ability to build and interpret Excel models for IT spend, licensing, and forecasting.
- Ability to work with procurement and contract management systems for contract lifecycle activities (e.g., Source to Pay, ERP, etc.).
- Familiarity with IT service management or ticketing tools and basic understanding of how IT workflow systems operate.
- Ability to analyze data exports from IT vendors, cloud platforms, licensing portals, or SaaS management tools.
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