As a Customer Support Lead here at Honeywell, you will lead and support a team of 2 Energy Advisors while coordinating schedules, delivering status reports, and managing all day-to-day operations in the call center. This person will implement, coordinate, and support the operational aspects of ongoing Customer & Product Support projects, serving as a liaison between project operations and planning, project team, and line management. You will assess project issues, and develop resolutions to meet productivity, quality, and customers' satisfaction goals and objectives. You will develop new mechanisms for monitoring project progress for intervention and problem solving with project managers, line managers, and clients, utilizing call center and IT platforms.

Note: This position is on a hybrid schedule with 3 days in office and 2 days at home.

Hybrid Work Schedule Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F, followed by 3 days in the office per week.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

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