Job Title: Front of House Manager Status: Exempt/Salary

Under the direction of the General Manager, the Front of House (FOH) Manager is responsible for overseeing all guest-facing operations at Genki Diner, with an exceptional guest experience as the top priority. This role leads FOH staff, maintains service standards, and ensures smooth day-to-day operations while upholding the brand’s commitment to quality, hospitality, and the spirit of aloha in a fast-paced, modern diner environment.

General Duties:

Oversee daily front-of-house operations including dining room service, host stand, and guest relations
Lead, train, and supervise FOH team members to deliver consistent, high-quality service
Ensure a welcoming, clean, and organized environment aligned with Genki Diner’s brand standards
Manage guest feedback and resolve concerns promptly and professionally
Coordinate with BOH (Back of House) to ensure seamless service flow
Uphold company policies, procedures, and service standards

Essential Duties:

Supervise service during operating hours to ensure efficiency and guest satisfaction
Monitor staffing levels and adjust schedules based on business needs
Train and mentor staff on service techniques, menu knowledge, and hospitality standards
Handle guest complaints and escalations with professionalism and urgency
Conduct daily pre-shift meetings to communicate goals, specials, and service expectations
Ensure compliance with health, safety, and sanitation regulations
Track and report on key performance metrics (labor, sales, guest satisfaction)
Assist in hiring, onboarding, and performance evaluations of FOH staff
Maintain cleanliness and organization of dining areas, restrooms, and service stations
Support promotional activities and special events

Job Knowledge, Skills, and Ability:

Strong leadership and team management skills
Excellent customer service and conflict resolution abilities
Knowledge of restaurant operations, service flow, and hospitality standards
Familiarity with POS systems and restaurant management software
Ability to multitask and perform under pressure in a high-volume environment
Strong communication and interpersonal skills
Cultural awareness and ability to deliver service aligned with the spirit of aloha
Problem-solving mindset with attention to detail
Basic financial acumen (labor control, sales tracking, cost awareness)

Working Hours/Conditions:

Flexible schedule including days, evenings, weekends, and holidays
Ability to work extended hours during peak business periods
Fast-paced, high-energy restaurant environment
Frequent interaction with guests, staff, and management
Indoor work environment with moderate noise levels

Physical Demands:

Ability to stand and walk for extended periods (up to 8+ hours)
Ability to lift and carry up to 25–40 pounds (e.g., supplies, trays)
Frequent bending, reaching, and movement throughout the dining area
Ability to maintain stamina and composure during busy service periods

Requirements:

Minimum 2–3 years of restaurant management or supervisory experience (FOH preferred)
High school diploma or equivalent required; hospitality or business degree preferred
Strong understanding of customer service excellence in a dining environment
Food Safety Certification (or ability to obtain upon hire)
Alcohol service certification (if applicable per Hawaii regulations)
Ability to lead diverse teams and foster a positive work culture
Availability to work flexible hours, including weekends and holidays

Learn more about this Employer on their Career Site

Genki Diner - FOH Manager