Resource Caregiver Recruitment Coordinator

Primary Purpose:

Lead statewide recruitment, outreach, and licensing support efforts to build and maintain a network of qualified Emergency Resource Caregivers (E-RCGs) across Hawaiʻi. This role serves as a key liaison between caregivers, DHS, community partners, and PIDF to ensure children in crisis have access to safe, immediate care.

Essential Duties:

Outreach, Marketing & Community Engagement

● Develop and implement an annual outreach, marketing & recruiting plan in partnership with PIDF leadership and DHS;

● Lead multi-channel recruitment campaigns including social media, community events, storytelling, public service announcements, and digital outreach;

● Engage community organizations, faith communities, schools, health systems, and cultural practitioners as referral and outreach partners;

● Represent PIDF at recruitment events across Oʻahu, Maui, Hawaiʻi Island, Kauaʻi, and the neighbor islands;

● Center messaging around community responsibility, mālama, kuleana, and the urgent need to keep children safe and connected to their communities.

Applicant Screening & Licensing Support

● Conduct informational orientations for prospective E-RCG applicants;

● Screen candidates against DHS-defined eligibility criteria, prioritizing individuals with genuine capacity and commitment;

● Guide applicants through the DHS licensing process, coordinating closely with DHS licensing staff;

● Maintain a detailed applicant tracking system to monitor each stage of the recruitment funnel—from inquiry to licensed activation;

● Support applicants who face barriers to completion, including documentation, scheduling, or language needs.

Caregiver Roster Management & Retention

● Build and maintain PIDF’s E-RCG roster, ensuring readiness across all geographic areas;

● Coordinate with DHS on placement-support activities when E-RCGs are activated;

● Conduct regular check-ins with licensed E-RCGs to support engagement and retention;

● Organize peer support and recognition activities to sustain caregiver motivation;

● Document debrief sessions following activations and identify retention risk factors.

Data, Reporting & Continuous Improvement

● Track all recruitment metrics (leads, applications, completions, licensures, activations) using DHS’s informational system;

● Prepare regular reports for DHS and PIDF leadership, including 30-day, 90-day, and 180-day program reviews;

● Participate in collaborative design sessions with DHS and adjust recruitment strategies based on data and community feedback;

● Contribute to PIDF’s Continuous Quality Improvement (CQI) plan.

Other Duties:

Other duties as assigned include but are not limited to attending staff professional development training, completing all forms and documentations such as reports related to grant objectives, conference/in-service evaluations, and helping with special PIDF events.

Work Hours:

● Monday through Friday, between the hours of 8:00am-4:30pm;

● May require hours outside business-hours to meet needs of families;

● Position requires regular and predictable attendance;

● Occasionally, some events in the evenings or on weekends at various times.

Working Conditions:

● Travel in personal vehicle;

● Travel to the neighbor islands required.

Equipment Use:

Personal vehicle, computer and laptop, office equipment, office and mobile phones, and Microsoft Office applications (Word and Excel)

Mental, Physical, and Communication Demands:

Mental:

● Consistent adherence to the practice of PIDF’s five core values that are used as a guiding force in the success of all of its programs;

● Cultural responsiveness and trauma-informed care;

● Commitment to community, fairness, and service;

● Strong relationship-building skills;

● Must be organized, detail-oriented, and accountable;

● Must analyze and problem solve issues, and coordinate resources;

● Must be able to multi-task and prioritize;

● Must possess strong interpersonal and communication skills;

● Ability to perform effectively in high-stress, emotionally charged environments, including exposure to trauma-impacted persons;

● Collaboration and teamwork;

● Ethical practice and confidentiality;

● Take responsibility and ownership for successfully accomplishing work and the organization’s objectives and delivering results. Set high standards of shared performance for self and others;

● Foster a respectful environment while supporting fair treatment and opportunity for all colleagues, partners, and communities;

● Ensure work is thoughtfully completed, accurate, and error-free to the highest degree possible.

Physical:

● Frequently sitting and performing deskwork;

● Occasionally operating a motor vehicle;

● Ability to sit, stand, walk, and remain mobile for extended periods.

Communication:

● Must exhibit courteous and professional demeanor towards all via verbal, written, physical, and electronic correspondence;

● Effectively able to actively and attentively listen and communicate, think through, evaluate and solve problems logically;

● Initiate a “can do” attitude with a friendly, outgoing and positive personality, while maintaining professionalism;

● Must have the ability to handle and maintain highly confidential information.

Minimum Qualification Requirements:

Required:

● Bachelor’s degree in social work, human services, public health, education, communications, or a related field—OR equivalent lived and professional experience;

● Minimum two (2) years of experience in community outreach, case management, social services recruitment, or a related field;

● Deep understanding of and commitment to Hawaiʻi’s Native Hawaiian, Pacific Islander, and diverse communities;

● Demonstrated ability to build trust with families, community organizations, and government partners;

● Strong organizational skills and comfort managing multiple workstreams and deadlines;

● Proficiency with digital tools including database systems, social media platforms, and Microsoft Office/Google Suite;

● Must have an understanding of the diverse backgrounds including Hawaiian culture and values;

● Must have access to a vehicle, have a valid driver's license, a safe and responsible driving record, and current no-fault auto insurance, with at least $100K in bodily injury liability per person and $25K in property damage liability.

Preferred:

● Experience with foster care, child welfare, or family support systems in Hawaiʻi;

● Existing relationships within neighbor island communities;

● Bilingual or multilingual skills (Ilokano, Tagalog, Chuukese, Marshallese, Samoan, Spanish, or other Pacific Island languages);

● Experience in grant-funded program environments;

● Prior work with DHS, CWS, or related state agencies.

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