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Benefits:
- Aflac
- HSA
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
** This is a long-term posting that will remain open until filled.Â
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 Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department. Â
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 Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department. Â
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- Â Answer all incoming calls by the second ringÂ
- Thoroughly vet and route incoming calls in a timely manner to appropriate staff members.Â
- When staff members aren’t available to take their phone calls always give the caller a choice of leaving voice mail or a message.
- Contact proper team members with immediate customer concerns. If sensing a customer is becoming upset with a staff member or situation, notify the department manager then the general manager.Â
- Maintain customer database.Â
- Take customer paymentsÂ
- Email customer invoices or receiptsÂ
- Assist with simple on call messages of cancelations, payments, receipts or estimatesÂ
- Answer simple customer questionsÂ
- Assist with scheduling customers for maintenance on their HVAC equipment with the appropriate Technician. Â
- Maintains these agreements by inputting new or renewed memberships correctly, auditing each account for accuracy and making corrections when necessary
- Assist team members with simple tasks
- Needs to have great attention to detail
- Needs to possess strong organizational skills
- Proficient at multi-tasking
- Above Average computer skills
- Needs strong verbal and written communication skills
- Strong Team orientation
- Other projects or duties as assignedÂ
Experience with Service Titan a PLUS!
Learn more about this Employer on their Career Site
