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Description
As an Executive Casino Host at Little Creek Casino Resort, you'll be at the forefront of delivering unforgettable experiences for our VIP guests. This role is all about building lasting relationships, offering unparalleled service, and ensuring our high-value players feel like true VIPs. Your expertise will drive loyalty, elevate guest satisfaction, and help fuel the growth of our casino's success.
Ready to elevate the guest experience? Apply today and join our team at Little Creek Casino Resort!
Essential Duties and Responsibilities:
- Act as a resource for guests, management, and team members to ensure a maximum level of satisfaction and service throughout the department and the casino.
- Develop and sustain relationships with high-value casino guests.
- Introduce new casino guests to the casino property.
- Create and manage a diverse marketing strategy to connect with customers.
- Obtain reservations for guests to attend various on-premises casino functions (tournaments, giveaways, concerts, parties, etc.).
- Dispense amenities to qualified high-end guests.
- Represent the casino at on and off-property events.
- Reactivate inactive casino guests through direct contact (mail, telephone, personal visits, etc.).
- Partner with other members of the Casino Marketing team and other departments to identify VIP guests.
- Assist VIP guests with special reservations.
- Resolve guest complaints and/or conflicts.
- Facilitate the effective management of information throughout the department and casino.
- Assist in training new Casino Marketing employees on Standard Operating procedures, IT platforms, and departmental philosophies.
- Dispense complimentary amenities to guests who have attained the necessary levels of play.
- Will follow Standard Operating Procedures, IT platform guidelines, and departmental philosophies.
- Represent the casino at on and off property events.
Additional Duties:
- Provides leadership and support to Casino Hosts, ensuring adherence to departmental standards, guest service expectations, and property policies.
- Assisting in training, coaching, and mentoring new and existing Casino Host.
- Provides support to Players Club Supervisors and Casino Host team in de-escalating situations with patrons to maintain a safe, professional, and guest-focused environment.
- Dispense complimentary amenities to guests who have attained the necessary levels of play.
- Maintain knowledge of all events on the property.
- Attend all mandatory meetings and training.
Requirements
- Bachelor’s degree in Hospitality, Marketing, Business, or a related field preferred.
- Minimum of two (2) years of experience as a Casino Host or in a player development role required.
- Minimum of two (2) years of experience in a high-volume sales, hospitality, or guest service environment preferred, with demonstrated success in relationship management, account development, or client retention.
- Demonstrated ability to develop and maintain strong relationships with high-value guests or clients to drive engagement, loyalty, and revenue growth.
- Experience with player tracking systems, CRM platforms, or similar tools, with the ability to analyze data and apply insights to improve guest engagement and sales strategies.
- Proven ability to resolve guest or client service issues with professionalism, discretion, and a personalized approach to service recovery.
- Minimum of two (2) years of supervisory or team lead experience preferred.
Certificates, Licenses, Registrations:
- Gaming License issued from the Squaxin Island Gaming Commission
- Requires a Valid Washington State Driver License and must be insurable on the Tribe’s insurance
- Must be at least 21 years of age
Why Join Us:
Explore career growth opportunities and excellent benefits. Discover more about our comprehensive benefits package and the advantages of joining our team at Little Creek Careers Page.
About Little Creek Casino Resort:
At Little Creek, we foster a culture of excellence where every team member contributes to creating exceptional guest experiences. We are committed to diversity and equal opportunity employment, valuing all individuals regardless of race, color, religion, gender, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.
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