Hotel Guest Service Representative

Description

Status: Part time

Are you passionate about creating a warm and welcoming atmosphere for guests? We're seeking a customer-focused individual to join our team as a Hotel Guest Services Representative. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is enjoyable and memorable. If you have a friendly demeanor, excellent communication skills, and a commitment to delivering exceptional service, we invite you to apply for this exciting opportunity.

Key Responsibilities:

• Operate cord or cordless switchboard courteously and precisely to relay incoming, outgoing, and interoffice calls.
• Maintain knowledge of all in-house services and answer guest inquiries.
• Make Resort reservations and input them into the computer as required.
• Check guests in and out efficiently and in a friendly manner.
• Make follow-up courtesy calls.
• Post guest charges and compute guest bills using Opera PMS.
• Collect payment and handle cash/credit card transactions per Little Creek Casino Resort procedures.
• Handle requests for wake-up calls.
• Develop a thorough knowledge of Resort room locations, rates, amenities, and selling strategies.
• Enroll new members in the MVP program as requested.
• Block rooms and manage special requests.
• Handle safe deposit boxes for guests per established procedures.
• Keep the lobby and desk areas clean, presentable, and well-organized.
• Perform shift start-up and end duties; make cash drops.
• Complete daily transaction journal for Income Audit; ensure all credit cards, cash, and change funds are balanced throughout each shift.

Requirements

EDUCATION and EXPERIENCE:

• High School Diploma or GED.
• Prior experience within the hospitality industry preferred.
• Must be able to pass a background check.

Why Join Us:

Explore career growth opportunities and excellent benefits. Discover more about our comprehensive benefits package and the advantages of joining our team at Little Creek Careers Page.

About Little Creek Casino Resort:

At Little Creek, we foster a culture of excellence where every team member contributes to creating exceptional guest experiences. We are committed to diversity and equal opportunity employment, valuing all individuals regardless of race, color, religion, gender, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.