Administrative Assistant - Hoover Met Complex

ADMINISTRATIVE ASSISTANT- Hoover Met Complex

HOOV SFM, LLC

LOCATION: Hoover, AL

DEPARTMENT: ADMINISTRATON

REPORTS TO: GENERAL MANAGER

STATUS: FULL-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Hoover Metropolitan Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hoover, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Hoover Metropolitan Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Administrative Assistant oversees RV Park operations, including reservations, guest service, billing reconciliation, and special events. This role also manages Guest Services by hiring, scheduling, and training part-time team members, while providing administrative support to the General Manager and department leaders as needed.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

RV PARK SERVICES

• Promote the Hoover Met Complex RV Park to generate maximum usage and revenue of the facility
• Coordinate RV Park events and guest experiences
• Manage RV Park reservations, guest communication, and customer service
• Process RV guest payments, reconciliations, and refunds
• Monitor security issues and notify appropriate Manager
• Monitor weather and notify patrons if emergency procedures are in effect
• Report necessary repairs needed to RV Lot
• Use and maintain proficiency in Campspot reservation software

GUEST SERVICES

• Support in the hiring process, training, developing and scheduling guest service team members
• Coordinates and provides "Guest First" training to ensure courteous and friendly first-in-class service to all guests
• Maintain front-of-house standards and enforce venue policies and procedures
• Maintain a clean space and perform regular walk-throughs
• Maintain confidentiality and discretion with guests and Team Member information
• Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
• Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue front entrance and lobby cleanliness
• Know and enforce the venue policies and procedures

ADMINISTRATIVE DUTIES:

• Provide administrative support to the General Manager and department leaders
• Manage office supply orders
• Responsible for evaluating and coordinating office supply orders
• Assist with general developing of procedures, presentations, and communications to support all Managers
• Assist in the development of monthly, quarterly, and annual client reports
• Serve as Manager on Duty as assigned
• Other duties as assigned by General Manager

MINIMUM QUALIFICATIONS:

• Flexible schedule, including nights, weekends, holidays, and extended hours, with reliable attendance
• Strong verbal and written communication and interpersonal skills
• Ability to multitask, prioritize, and remain focused in a fast-paced environment
• Strong customer service, organizational, and detail-oriented skills
• Ability to work well with others in a professional and respectful manner
• Self-motivated with a strong sense of initiative, ownership, and accountability
• Commitment to the safety and well-being of guests and team members
• Customer service and cash handling experience preferred

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 20 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bend
• Will be required to operate a computer
• Facility has intermittent noise