Help Desk Analyst I - Engineering Applications

About Us

Quanta Power Solutions brings together the industry-leading capabilities and resources of Quanta's operating companies to deliver complete EPC solutions. Our integrated approach spans power generation, battery energy storage, renewables, transmission, substation, and underground infrastructure — from concept to commissioning, we execute complex power infrastructure projects with the speed, certainty, and operational excellence our customers depend on.

At Quanta Power Solutions, we are driven by a culture of safety, integrity, and disciplined execution — and we're building a team that shares that commitment.

About this Role

What You'll Do

Key Responsibilities

• Serve as the first point of contact for technical support requests via phone, email, and ticketing systems.
• Troubleshoot and resolve basic hardware, software, printer, network, and connectivity issues.
• Support engineering and business applications, including CAD, GIS, project management, and productivity tools.
• Install, configure, and maintain desktop computers, laptops, mobile devices, and peripherals.
• Assist with software installations, updates, and user account management.
• Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.
• Escalate unresolved or complex issues to senior analysts and specialized support teams.
• Support employee onboarding and offboarding activities, including equipment setup and access provisioning.
• Contribute to technical documentation and knowledge base articles.
• Maintain a high level of customer service while meeting service level objectives.

What You'll Bring

Required Qualifications

• Associate degree in Information Technology, Computer Science, Engineering Technology, or related field; or equivalent combination of education and experience.
• 1-3 years of experience in a Help Desk, Desktop Support, or Technical Support role.
• Basic understanding of engineering applications and workflows.
• Knowledge of Windows operating systems, Microsoft 365, and hardware troubleshooting.
• Familiarity with Active Directory, ticketing systems, and remote support tools.
• Strong customer service, communication, and organizational skills.

Preferred Qualifications

• Experience supporting engineering, utility, construction, or infrastructure organizations.
• Exposure to applications such as AutoCAD, Bentley MicroStation, ArcGIS, Bluebeam, Autodesk products, or similar engineering tools.
• CompTIA A+, Network+, or other relevant technical certifications.

What You'll Get

• Competitive Compensation 

• Weekly Pay 

• 401(k) Retirement Plan 

• Holiday Pay 

• Paid Time Off (PTO) 

• Comprehensive Health Coverage 

• Pet Insurance 

• Employee Assistance Program (EAP) 

• Professional Development 

• Tuition Assistance 

• Employee Discount Program 

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.