Customer Service Representative

Join a fast-paced and energetic workplace where you can build a rewarding career!

With more than 40 years of transportation experience, PGT Holdings. is a leader in flatbed shipping solutions with the best drivers, mechanics and office talent in the industry.

If you are interested in becoming part of our team, there are a few things you should know:

• You will have PURPOSE. Transportation and logistics are critical to the economy, to commerce and to society; and every person working in the supply chain plays a vital role.
• You will GROW. Your job will expose you to areas outside of your comfort zone, like economics, mathematics, technology, international law and customer relations. PGT offers in-house training programs and supports education to evolve your role.
• You will be CHALLENGED. No two days are the same in the transportation industry, and the dynamic nature of the work makes for a challenging and fulfilling career.

Job Description -

• Solicits, processes, and coordinates scheduling of shipments from existing and new customers.
• Handles telephone calls and emails from customers concerning problems with or complaints about service.
• Uses knowledge and judgement to strategically book freight for our terminals.
• Forms personal relationships with customers to maintain ownership of key accounts.
• Leverages technology to ensure internal freight needs are met.
• Acts with urgency to book additional loads to rescue drivers stuck in challenging freight environments.

What you need to succeed -

• High School Diploma or GED required. Associates or Bachelors strongly preferred.
• 0-5 year of experience in Transportation.
• 0-5 years of management experience.
• Customer Service, Detailed Oriented, and Sense of Urgency Mentality
• Must have attention to detail and the ability to multi-task