At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank is seeking a ServiceNow CMDB Analyst to join our IT Asset Management & Data team. This role is responsible for supporting and improving the Configuration Management Database (CMDB) within the ServiceNow platform, with a focus on Configuration Item (CI) class management, data quality, CMDB health, and process improvement.

The ideal candidate brings hands-on CMDB experience and a strong understanding of how accurate configuration data supports enterprise technology operations. This individual will help drive CMDB maturity through data remediation efforts, cleanup initiatives, process improvements, and collaboration across engineering, infrastructure, application, and asset management teams.

This person will operate as a hands-on CMDB practitioner responsible for maintaining CMDB quality, managing Configuration Item classes, improving CMDB processes, and supporting the ongoing maturity of ServiceNow CMDB capabilities. This role requires someone who can work independently, identify opportunities for improvement, and contribute to both operational execution and continuous process enhancement.

Main Responsibilities

Administer and maintain Configuration Item (CI) classes within the ServiceNow CMDB
Monitor and improve CMDB data quality, integrity, and overall health
Perform CMDB cleanup, remediation, and reconciliation activities
Analyze CI data and relationships to identify gaps, inconsistencies, and opportunities for improvement
Support Discovery-related processes and validate discovered data accuracy
Partner with engineering, infrastructure, application, and asset management teams to resolve CMDB data issues
Maintain and improve CMDB governance standards, processes, and documentation
Assist with CI relationship management and dependency mapping activities
Develop dashboards, reports, and metrics to measure CMDB health and operational effectiveness
Participate in Agile team workflows and support ongoing platform enhancement initiatives
Identify opportunities to improve CMDB operational processes and reduce manual effort
Support audit readiness efforts through accurate configuration data management and documentation

Must Have Skills

4+ years of hands-on ServiceNow experience
4+ years of Configuration Management Database (CMDB) experience
Strong experience managing Configuration Item (CI) classes and CMDB data structures
Experience with CMDB health, data quality management, and remediation activities
Experience performing CMDB cleanup, reconciliation, and data integrity initiatives
Working knowledge of ServiceNow Discovery
Understanding of CSDM (Common Service Data Model)
Experience collaborating with cross-functional technology teams
Strong analytical, troubleshooting, and problem-solving skills
Ability to work independently and manage operational responsibilities with limited supervision

Nice to Have Skills

ServiceNow Service Mapping experience
Service Graph Connector experience
IT Asset Management (ITAM) experience
Knowledge of Identification and Reconciliation Engine (IRE)
Experience supporting CMDB governance initiatives
Experience creating operational metrics, dashboards, and reporting
Understanding of ITIL processes including Incident, Change, and Configuration Management
Experience working within large enterprise technology environments
ServiceNow Certified System Administrator (CSA)

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $98,175.00 - $115,500.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Learn more about this Employer on their Career Site