Technician, Network Operations Center

OUR VALUES

At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve. We are committed to building a culture of accountability, innovation, and customer focus—where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry.

JOB SUMMARY

The Network Operations Center Technician will be responsible for monitoring and maintaining the network and systems of the organization.  They will work closely with other NOC professionals to ensure that all systems are running smoothly and efficiently. The NOC Technician will also be responsible for troubleshooting and resolving any issues that arise.

ESSENTIAL FUNCTIONS

• Monitor network and systems to ensure they are running smoothly

• Troubleshoot and resolve any issues that arise

• Work closely with other NOC technicians to ensure that all systems are running efficiently

• Document and troubleshoot all network and system issues, and resolutions

• Stay up-to-date with the latest technologies and trends in network and system administration

QUALIFICATIONS

Education and Experience Requirements: High school diploma or equivalent; technical certifications in fiber optics are a plus. A minimum of six (6) months to two (2) years of experience or training in Network Operations and troubleshooting.

• Experience with monitoring tools such as SolarWinds

• Strong troubleshooting skills

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver's license 

PHYSICAL, FIELD, OR ENVIRONMENTAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

TOTAL REWARDS

• Competitive compensation package• Health, Dental and Vision insurance• 401k match• Paid time off and other generous benefit programs• Tuition reimbursement

WHY JOIN US?

At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As a Network Operations Center Technician, you will play a critical role in building a new function that directly impacts our company’s growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.