Advisor, Merchandising - Contract Customers - GSC - US

Job Summary:

The Advisor, Merchandising Contract Customers supports the Manager, Merchandising Contract Customers by owning the analysis and execution of business processes designed to enhance customer experience through standardized processes and tools. This role includes occasional direct customer interactions to address their needs and ensure their satisfaction. The Advisor focuses on data analysis, process execution, and effective communication with internal stakeholders to ensure service levels, customer satisfaction, and profitability goals are met. Proficiency in technology and the ability to manage multiple activities and prioritize to meet deadlines are essential for success in this role.

Duties and Responsibilities:

Process Execution and Assortment Management:

• Execute defined end-to-end merchandising processes, including the creation and maintenance of supplier data within business events, ensuring accuracy and adherence to timelines.

• NCOB specific - Monitor and analyze weekly readiness reports and business event assortment trackers to maintain optimal inventory levels and minimize service level disruptions.

• Identify persistent service level concerns and execute the appropriate escalation paths to resolve issues promptly.

Data Analysis and Reporting:

• Conduct detailed analysis of business processes, customer experience metrics, and assortment management reports to identify trends, gaps, and opportunities for improvement.

• Prepare and present analytical reports to the Manager, Merchandising Contract Customers, and other internal stakeholders to inform decision-making and strategy adjustments.

• Recommend process enhancements and technological improvements to streamline operations and enhance customer and associate experiences.

Communication and Stakeholder Engagement:

• Act as the primary point of contact for internal stakeholders, including Operational & Field Merchandising, Customer Experience (CeX) teams, and other relevant departments, to ensure alignment and smooth execution of merchandising activities.

• Facilitate communication between the merchandising team and internal stakeholders to provide updates, share insights, and address issues related to assortment, service levels, and customer satisfaction.

• Ensure effective communication to all levels of the organization to support a successful and profitable customer experience.

Continuous Improvement and Process Optimization:

• Support the Manager in identifying and implementing continuous improvement initiatives that optimize assortment management, enhance operational efficiency, and improve customer satisfaction.

• Collaborate with cross-functional teams to develop and document best practices and standard operating procedures related to merchandising processes and tools.

• Fully understand and utilize technology and processes to manage customer relationships effectively, providing feedback and suggestions for enhancements as needed.

Education Required:

• High school diploma or equivalent

Experience Preferred:

• Food Service or other B2B experience

Technical Skills and Abilities:

• Proficient with technology including Microsoft office suite (Excel, PowerPoint, Word) Salesforce, SUS, RME, DPR and reporting platforms

• Ability to prioritize work to meet deadlines while managing multiple workstreams

• Able to work collaboratively across corporate functional areas to achieve positive results

• Ability to create and analyze transactional reporting and draw conclusions that can be socialized to appropriate stakeholders

• Must be able to work on multiple complex projects concurrently and capable of working with little direct supervision.

• Ability to prioritize work to meet deadlines while managing multiple workstreams

• Ability to synthesize data into actionable information to be used by Operational Merchandising teams

• Quantitative problem solver: analytical thinker who can draw conclusions from multiple data sources

• Entrepreneurial spirit: embraces change and the challenge to innovate that comes with it

Experience Preferred:

• Food Service or other B2B experience

​Physical Demands:

• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

Travel Requirements:

• 5%