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Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. Â This position plays a fundamental role in the quality of service that is provided to our clients/passengers. Â CSR's are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. Â In some locations CSR will also perform Station Attendant duties.Â
JOB SPECIFIC RESPONSIBILITIES:Â
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| Provide an exceptional customer experience. |
| Call customers to advise about changes or cancellations of scheduled runs. |
| Responsd to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service. |
| Responsible for cash management and compliance. |
| Operates cash register and/or credit card equipment. |
| Sells and processes ticket orders via telephone, internet, and over the counter. |
| Responsible for closing of the terminal including preparation of cash bank deposits, sales report, and depositing in safe box. |
| Maintains a professional working relationship with partnering retail agencies. |
| Completion of required documentation for transactions made with partnering retail agencies. |
| Daily accurate reporting of tickets sold and cash collected. |
| Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required. |
| Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see. |
| Utilize good judgment when confronted with the resolution of both internal and external conflict. |
| Responsible for money transfer transactions |
| Assist customers with luggage ID tag and transfer to luggage compartment |
| Other duties as assigned. |
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| EXPERIENCE: | ||
| Please indicate the type of experience required/preferred for the position | Required or Preferred: | |
| 1 year of job related experience | preferred. | |
| Bilingual ( Spanish/English) | required. | |
| EDUCATION: | ||
| Minimum Formal Education: | ||
| Click on the cell below to see a drop down menu of options for education. | Required or Preferred: | |
| High school diploma or equivalent | required. |
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