Specialist, Client Operations Representative

Job summary:

The Specialist, OPS Client Service Representative plays a crucial role in the Client Operations & Reporting function, specifically within the Client Operations & Reporting job family. This position is focused on delivering exceptional client service and operational support, ensuring that BNY's clients receive the highest level of service in alignment with the organization's strategic pillars and principles. The role involves managing complex client inquiries, coordinating operational processes, and ensuring accurate and timely reporting. By upholding BNY's principles, this position supports the organization's commitment to operational excellence, client focus, and collaborative engagement. 

In this role, you'll make an impact in the following ways:

· Provide comprehensive client service by managing complex client inquiries and issues, ensuring timely resolutions aligned with client expectations.

· Coordinate and oversee operational processes related to client transactions and reporting, ensuring accuracy and efficiency.

· Collaborate with internal teams to enhance service delivery and operational processes, demonstrating expertise in client operations.

· Maintain up-to-date knowledge of industry regulations and organizational policies to ensure compliance in all client interactions and processes.

To be successful in this role, we're seeking the following:

· Bachelor's degree in Business, Finance, or a related field preferred.

· 0–3 years of experience in client service, operations, or a related function.

· Strong analytical and problem-solving skills to manage and resolve client issues effectively.

· Excellent communication and interpersonal skills with the ability to work collaboratively across teams to drive operational efficiency and enhance client service delivery.

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn

 Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. 

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.