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Summary:
Providing technical assistance and support related to computer systems, hardware, and software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
Responsibilities:
- Install and configure computer systems and applications within the company.
- Update computer operating systems and other important software, as needed.
- Performing routine inspections and upkeep of existing installations.
- Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
- Act as the initial point of contact for all computer and system related concerns from employees.
- Assist management in creating training materials pertaining to computer troubleshooting and usage.
- Resolve technical issues related to network interruptions.
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
- Deliver IT and related assistance upon request.
- Request any hardware and software purchases necessary.
Requirements
- CompTIA A+ (Preferred)
- 1 year Tech Support Experience (Preferred)
- Fantastic installation, diagnostic, upgrade, and restoration abilities.
- Excellent vertical and lateral thinking.
- Superb time management skills.
- Clear written and verbal communication.
- Forbearing, flexible, and supportive.
- Proficient with Outlook, Word, Excel, PowerPoint, & Adobe.
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
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