Director, Customer Experience Transformation

This position will be remote and can be based anywhere in the U.S.
Up to 50% travel is required.

SUMMARY OF JOB PURPOSE:

Reporting to the Vice President Customer Experience, this newly created position is a critical leader within the Customer Experience leadership team.   This position will be deeply anchored in thought leadership, maintaining project momentum and enabling a cross functional working team in a specific area of Sysco’s broader transformation. This role serves as a key leader in the Transformation office structure and will specifically be embedded in the future state Customer Experience Optimization.  

DUTIES AND RESPONSIBILITIES:

These individuals are responsible for supporting a successful transformation and driving forward a number of key actions, decisions and activities within a defined work team.  This will include, but not be limited to:

• Responsible for driving the organization forward and help ensure overall accountability and results within a specific work team

• Helps ensure Sysco’s vision and four strategic priorities are properly leveraged in the work team

• Ensure resources are properly deployed across the working team; and that teams are operating in a cross functional mindset by nature

• Helps set the tone of the work team with the working team leader; works independently at times to leverage facts and analysis to support overall transformation progress

• Supports and leads an agile approach in working style

• Works closely with VP on identifying and resolving issues, meeting key objectives, and finding solutions for opportunities and challenges

• Coordinates, facilitates and ensures core transformation activities and processes are completed

• Serves as thought partner and a core resource in support of the work team leader to successfully lead the transformation effort

• Ensures ELT updates and work product meets and exceeds expectations

• Partners with the work team leader to clarify overall transformation objectives and definition of success

• Identifies opportunities and builds plans to quickly test and prove transformation hypotheses

• Actively identifies and manages dependencies across functional teams

• Partners with Finance to establish and track KPIs

• Leads a consistent and coordinated approach for ultimately testing and deploying initiatives to the field ensuring overall coordination and field readiness

PERSONAL CHARACTERISTICS:

• Has a transformational mindset; possesses an appreciation for data, analysis, strategy, processes, capabilities, enabling technologies, and measurement while able to assess reason-ability of results and risk

• Proven track record and comfort working in a fast paced dynamic environment; generating creativity and insights to meet agile work deadlines.

• Ability to manage multiple projects and priorities simultaneously in an organized matter ensuring timelines are met

• Self-starter; thinks and acts proactively while providing insightful and timely communication of learning with recommendations

• Demonstrates well developed communication and relationship building abilities with the capacity to easily connect in a credible manner with stakeholders and transfer business insights for action at different levels of the organization; this includes written and verbal communications

REQUIRED MINIMUM EDUCATION:

• 4 year bachelor’s degree in Business, Engineering, Computer Science or related field

REQUIRED MINIMUM EXPERIENCE:

• Prior management consulting experience with a leading firm is preferred

ABILITIES AND SKILLS:

• Ability to connect and work collaboratively with cross functional teams

• Strong problem solving and project management skills

• Functional understanding of Excel required as well as advanced Power Point skillset. Extensive working knowledge of entire Microsoft office suite of products preferred.

• Foodservice distributor experience a plus.

WORK ENVIRONMENT

• Moderate travel requirements for this role, up to 50%.    

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

NOTICE:  The above statements are intended to describe the general nature of the environment and level of work being performed by this job.  This job description in no way states or implies that these are the only tasks to be performed by the employee in this job. He or she will be required to follow any other instructions and to perform any other job related duties requested by his or her supervisor.