Customer Service Representative

Responsibilities:

• Provide customer with sales quotations, mainly consisting of equipment spare parts.
• Verify that customer purchase orders are correct, and match shared internal documents.
• Convert sales quotations to sales orders and verify their accuracy.
• Print pick tickets and send to Inventory and Materials Coordinators.
• Follow the order through established process steps as necessary.
• Enter internal work orders as required to pull parts and close work orders when completed.
• Receive customer inquiries through customer portals and email communications.
• Collaborate with internal operations representatives for technical support.
• Effectively communicate with internal staff and customers regarding customs requirements, shipping documents and invoices.
• Coordinate with production control regarding back orders and active manufacturing efforts.
• Periodic follow-up of responsible open orders paired with timely and professional communication with customer contacts.
• Maintain good organizational skills and attention to detail to help resolve any related order discrepancies.
• Other tasks in support of operations as assigned.

Qualifications/Requirements:

• Experience with JD Edwards or similar MRP system preferred.
• Experience with Microsoft Office Suite.
• Open to the challenge of learning new computer-based systems and processes.
• Prior experience in commercial sales and industrial equipment preferred.