Customer Service Desk Representative

Job DetailsJob Location: GHRA Warehouse - HOUSTON, TX 77036Salary Range: $17.00 HourlyJob Category: Customer ServiceCustomer Service Desk Representative   General Summary: Reports to Front End Supervisor Accountable for providing customer service, secretarial, clerical and administrative support with the purpose of ensuring that company’s front office is functioning in an effective and efficient manner.   Primary Responsibility: Responsible for handling front office reception and administration duties, including greeting customers and guests and answering phones, handling company inquiries, and sorting and distributing mail.    Essential Functions: Handles all customers complaints or concerns Answers incoming telephone calls Schedules, cancels and confirms meetings Transmits and/or receives messages Processes payments Manages cash drawers for cashiers Manages daily cash flow Contacts various staff members to assist guests as needed Answers inquiries pertaining to Warehouse goods and services Performs other duties as assigned or requested Qualifications Experience and Skills: 1 - 2 years of front desk/service desk/receptionist experience Excellent written and verbal communication skills Excellent customer service skills Proficient in mathematics Proficient in Microsoft Office, including Outlook, Excel, Power Point and Word Educational Requirements: High School Diploma or equivalent  Physical Requirements: May be standing or sitting for extend period of times Extended period of time working in front of computer monitor Some days of prolonged walking Must be able to lift 50 lbs.   The above statements reflect the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job.  Responsibilities are subject to change.