Are you reliable, detail-oriented, and passionate about providing excellent customer service? Do you enjoy solving problems, working with people, and staying organized in a fast-paced environment?
U.S. Legal Support is seeking a Customer Service Representative who communicates effectively, thrives under pressure, and has a customer-first mindset. As a Customer Service Representative, you’ll act as the primary liaison between our clients and internal teams, ensuring a smooth and positive experience for all.

Location: Houston, TX - Hybrid
Schedule: Monday – Friday | 8:00 AM – 5:00 PM

Customer Service Representative Job Functions:

Provide administrative support to clients and internal departments
Build and maintain strong client relationships with a focus on retention
Communicate with clients via phone and email regarding documentation, requests, and updates
Process and respond to emails, calls, and messages that require immediate attention
Accurately log client interactions, inquiries, and resolutions in our internal database
Follow HIPAA-compliant communication procedures, guidelines, and policies
Proactively identify and resolve issues, ensuring client satisfaction
Perform additional duties as needed

Perks and Benefits

We provide our Customer Service Representatives with family- and pet-friendly benefits, including Medical, Dental, Vision, Paid Parental Leave, LifeLock, fun team activities, and more! Additional perks include retirement benefits, paid time off (including 9 paid holidays), flexible spending accounts, commuter benefits, short- and long-term disability, and an Employee Assistance Program.

Requirements

To qualify for this position, you must have a high school diploma (Bachelor’s degree preferred) and at least 2 years of customer service experience. Strong verbal and written communication skills are essential, as is the ability to multitask, prioritize, and adapt to various customer personalities. Experience in the service or legal industry is a plus.

Apply Today!

Discover why we recently earned the Happiest Employees Award two years in a row at
https://www.comparably.com/companies/u-s-legal-support

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