Front Desk Receptionist FT -West Houston

Job DetailsJob Location: West - Houston, TX 77082Position Type: Full TimeTravel Percentage: Mulitple LocationsJob Category: Customer ServiceLOCATION: 12121 Richmond Ave, Suite 220 Houston, TX 77082 Some travel to other locations as needed. POSITION SUMMARY Contributes to the organization by overseeing the various tasks of the front desk. The Receptionist will assist patients in-person and over-the-phone with checking-in and out, scheduling appointments, verifying insurance, processing payments, handling copays, and other tasks while providing exemplary customer service. Bilingual Spanish required.  ESSENTIAL DUTIES & RESPONSIBILITIES To provide superior patient care services, treating all patients and guests with compassion and respect. Greets all patients and guests with a smile and helpful manner. Communicates effectively with others including but not limited to patients, guests, colleagues and physicians. Provide patients with necessary instructions or directions. Process patient documentation and update patient demographics with accuracy. Triage incoming calls promptly and in a pleasant manner. Review all phone messages and return calls timely and/or direct messages to appropriate person. Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments. Close-out daily batches promptly and with accuracy. Maintains a clean and organized waiting room and work area. Travel may be required to surrounding HEA offices to provide front desk coverage when needed. Must meet and adhere to HEAs policies and procedures, uphold to the highest ethical principles and patient confidentiality. Complies with all State and Federal regulations. Other duties as assigned based on business operational needs. PHYSICAL DEMANDS/WORK ENVIRONMENT Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. SUPERVISORY RESPONSIBILITIES No supervisor responsibilities. We Proudly Offer: Continuing Education including JCAHPO & ABOC Holidays & Paid Time Off Bereavement Leave Superior Benefits Package: Medical Dental 401(K) Free Life Insurance & LTD Eye Care Benefits & Optical Discounts  Equal Opportunity Employer M/F/H/V QualificationsCOMPETENCIES EDUCATION High School Diploma or equivalent CERTIFICATIONS & LICENSES None Required. EXPERIENCE One (1) year office experience. Two (2) years medical office experience preferred. Bilingual Spanish a huge plus!