Restaurant Host/Hostess

Introduction

Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.

Job Summary

We are seeking a highly motivated host/hostess in a fine dining restaurant who creates a welcoming and pleasant atmosphere for guests, ensures exceptional customer service is delivered from the moment the guest(s) arrive until they depart. The host/hostess is responsible for managing reservations, greeting, and seating guests, and coordinating with the restaurant staff to provide an unforgettable dining experience.

Core Job Responsibilities & Duties

Welcome guests with a warm and friendly demeanor, ensuring a positive first impression
Always maintain a professional and friendly attitude while attending to guests’ needs
Manage reservations and maintain an organized seating chart, including handling incoming reservation inquiries, either in-person, over the phone or via email
Responsible for accurately recording and confirming reservation details, paying attention to specific requests and preferences
Update and maintain the reservation system, ensuring accurate and up-to-date information
Monitor and manage online reservation platforms and guest profiles
Manage waitlist and effectively estimate waiting time for guest(s)
Coordinate with the restaurant staff to accommodate special occasions and requests
Escort guests to their assigned tables, considering their preferences and special requests
Assist in maintaining a positive and efficient workflow within the restaurant
Always maintaining professional appearance and demeanor
Ensure the availabilities of menus, promotional materials, and necessary supplies for guests during wait times
Assist in the collection and analysis of guest feedback and preferences
Other duties as assigned by supervisor and/or management

Qualification Standards & Company Requirements

Excellent communication and interpersonal skills
Excellent organizational and time management skills
Ability to work independently and as a team in a fast-paced environment
Must have a flexible work schedule

*Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors*

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