26-224.B - Division Order Tech

Essential Job Responsibilities:

• Support Division Order Analysts by researching and resolving complex owner inquiries related to: Revenue payments, Suspense accounts, Ownership changes, Title requirements and other escalated matters not resolved by Owner Relations Representatives.

• Maintain and update owner master data within company systems, including: Assigning a new owner number, adding the name, address, tax ID, payment frequency and method, owner type, special handling as well as adding notes and scanned images.
• Owner changes: Changing existing system data on addresses, payment frequency and method, owner type and special handling as well as adding notes and scanned images.
• Owner telephone inquiries: retrieve, log and return interest owner telephone calls; perform basic research and mail out form letters to acquire any additional documentation necessary to make system changes; forward basic researched information to Analysts for further handling.
• Apply probate and succession knowledge across multiple states to: Review legal documentation, communicate title requirements to owners, facilitate ownership transfers and support the release of suspended revenues upon receipt of required documentation.
• Returned Checks and Mail: Update addresses in the SAP system when new addresses are provided by the Post Office; Notify the Analysts of the need to place owners with bad addresses in hold payment status and; initiate the returned check process to Treasury for re-deposit and/or re-issue.
• Owner missing addresses and tax ID numbers: Use commercial internet search services to find, verify, document and update addresses and tax ID numbers in the SAP system.
• Maintain accurate records within the ticketing or case management system, including: Tracking all open and resolved work items, documenting communications, monitoring turnaround timesensuring timely closure of assigned tasks.
• Assist Lease and Division Order Analyst with special projects when necessary. Supports company vision and mission.
• Adheres to the company’s values – integrity, ownership, urgency, alignment and innovation.
• Supports company vision and mission.
• Adheres to established work schedule, attendance standards and is punctual to work and meetings.

Other Job Responsibilities:

• Other duties as assigned by management.

Qualifications:

• One (1) year minimum oil and gas experience is preferred; Experience in oil and gas revenue accounting or division orders, probate/title review processes and familiarity with owner suspense resolution workflows. Experience handling returned payments and due diligence research.
• Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public.
• Ability to complete multiple, diverse tasks of differing priorities without close supervision.
• Ability to perform tasks and achieve results with a high degree of accuracy and precision.
• Excellent written and verbal communication skills.
• Excellent organizational skills.
• Preferred proficiency in the use and application of the following software: SAP
• Required: Microsoft Office (Word, Outlook, Excel and PowerPoint)

Education Requirements:

• Required: Graduation from a high school or GED equivalent; or any equivalent combination of education and experience demonstrating sufficient knowledge, ability, and skill to perform the duties and responsibilities of the position.
• Preferred: Bachelor’s Degree from an accredited four year university or college.