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Not Your Typical Account Manager — You’re the Face of Service
You’re not just someone who checks the boxes. You’re the kind of person who spots the problem before the client even says a word.  You thrive on service, accountability, and take pride in the relationships you build.
At City Wide Facility Solutions, we’re looking for a Facility Solutions Manager (our internal title for this Account Manager role) who’s ready to take ownership of client success and be the go-to partner for delivering exceptional building maintenance services. This is a people-first role that blends client management, operational coordination, and strategic problem solving. You won’t be stuck behind a desk — you’ll be out in the field, meeting with clients, ensuring service delivery, and creating lasting partnerships.
What You’ll Be Doing:
·      Serve as the primary point of contact for an assigned group of commercial facility clients.
·      Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
·      Build and maintain strong long-term relationships with clients and contractors through consistent, communication and follow-through.
·      Identify opportunities to expand service offerings, recommend solutions, manage pricing and logistics.
·      Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.
·      Work autonomously, backed by a supportive team including the admin staff.
·      Use our CRM system to document inspections, manage client data, and route field activities efficiently.
What We’re Looking For:
·      3–5 years of experience in facilities, route-based account management, or service leadership.
·      Confidence in communicating with both clients and contractors  —  you know how to keep people informed and aligned.
·      Natural problem-solving instincts and the ability to juggle multiple moving parts.
·      High level of accountability and organization — you own your outcomes.
·      Are a self-starter and confident in your instincts- you are not afraid to tackle a challenge, even if it’s new.
·      Are flexible and resilient when faced with rapid-fire demands on your attention.
·      High school diploma required; Bachelor’s degree preferred.
·      Valid driver’s license, clean driving record, and road warrior mentality.
What You’ll Gain:
·      Competitive compensation with strong uncapped commission.
·      Benefit-rich package: medical, dental, vision, PTO, six paid holidays along with two paid floating holidays
·      401K with company match
·      Monthly auto allowance
·      Daily visibility and collaboration with senior leadership — your voice matters.
·      Real room to advance.
Compensation
Base Salary, Uncapped Commission, Bonus, Auto Allowance
Target OTE $115,000+
Why City Wide?
We’re not just in the building maintenance business — we’re in the relationship business. Our team is dependable, positive, and committed to making things better every day with a culture of service including quarterly volunteer days.  City Wide invests in people who care deeply about their work and their community.
If you're driven by relationships, service, and results — and you want to grow with a company that leads with trust — we want to hear from you!
City Wide is an Equal Opportunity Employer.
Learn more about this Employer on their Career Site
