Administrative Assistant - Shop

Introduction

Bigge Crane and Rigging has been elevating America since 1916. With over 1,800 cranes and a coast-to-coast presence, we buy, sell, rent, operate, and maintain one of the largest, most advanced crane fleets in the country. We’ve played a role in building some of America’s most iconic landmarks and earned a reputation for doing it right—with performance, precision, and accountability.

Position Summary

The Administrative Assistant – Shop provides day-to-day administrative and clerical support for shop and service operations. This role maintains accurate equipment and repair records, supports mechanic timekeeping and work-order processing, coordinates purchasing and invoice documentation, and helps keep shop information current across company systems.

Essential Responsibilities

• Maintain and update the Equipment Repair Status log; perform data entry and document control for service forms, inspection records, photographs, and related shop documentation.
• Process on-rent and off-rent inspections and associated photographs; record arrival dates, customers, yard locations, inspection dates, and other required information.
• Open, update, and close repair work orders and maintain supporting documentation in applicable company systems.
• Review shop mechanics’ timecards for accurate hours and coding; correct entries as needed, route them for supervisor approval, and complete required system approvals.
• Review and correct per diem and reimbursement requests in Concur, code credit-card charges, and maintain supporting documentation for shop and service expenses, as assigned.
• Process parts orders for rough-terrain and crawler crane mechanics, as needed.
• Create and maintain purchase orders; coordinate with shop leadership, Accounts Payable, and Procurement to support receipt, invoice matching, issue resolution, and timely vendor payment.
• Compare shop or yard inventory records with internal systems and help correct discrepancies so equipment and parts information remains current.
• Communicate professionally with employees, vendors, and internal departments; provide additional clerical support to the Service Manager and Shop Foreman and perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• At least one to two years of office, clerical, or administrative support experience.
• Proficiency with Microsoft Office, particularly Word, Excel, and Outlook.
• Strong organizational skills, attention to detail, and comfort working with process-driven tasks and high volumes of documentation.
• Ability to prioritize multiple assignments, learn new systems quickly, meet deadlines, and remain effective when priorities conflict or work is time-sensitive.
• Clear verbal and written communication skills, a service-oriented approach, and the ability to work effectively with a range of internal and external partners.
• Consistent follow-through and the ability to handle information accurately and responsibly.
• Previous experience in a service, shop, fleet, equipment, or related operational environment is preferred; working knowledge of SharePoint, Egnyte, Salesforce, Concur, or similar systems is a plus.
• Bilingual skills are preferred but not required.

Work Schedule

Some overtime may be required based on business and operational needs.

Benefits

• Competitive pay and a matching 401(k) plan
• Vacation, Company Holidays, and Sick Days
• Flexible spending accounts/Health Savings Account
• Reimbursement plan for the company Bring Your Own Device (BYOD) Policy

Bigge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, military or veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.