Ascentium Customer Service Specialist

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Ascentium Capital, the Customer Service Specialist handles in-bound customer calls regarding account questions and similar matters.

Ascentium Capital, a division of Regions Bank, provides convenient access to financing for business equipment and technology and serves small organizations to Fortune 500 companies with programs that benefit manufacturers, distributors and direct to businesses nationwide. Our finance specialization covers several segments, including technology, healthcare, hospitality, franchise, commercial vehicles, and other markets. We strive to be the premier provider of customized finance programs that add value to our customers' businesses.

Primary Responsibilities

• Receives customer phone calls and resolves issues/concerns if necessary

• Researches accounts to discover pertinent information and issues

• Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies

• Responds to billing inquiries

• Handles the verification of pay histories and quote payoffs

• Coordinates problem resolution with appropriate departments

• Informs customers of standard procedures or resolutions of problems

• Follows up, either verbally or in writing, to ensure customer satisfaction

• Works with either close supervision or under clearly defined procedures

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

Requirements

• High School Diploma or GED

• One (1) year of customer service experience

Skills and Competencies

• Ability to learn additional systems as needed

• Ability to manage multiple priorities

• Ability to work in a team environment when applicable

• Ability to work under pressure and meet deadlines

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)

• Strong attention to detail and proof-reading skills

• Strong verbal, written communication, and organizational skills

• Strong work ethic and self-motivation

This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

50th Percentile:

Incentive Pay Plans:

Location:

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.