Who You Are

The Associate Mechatronic Field Engineer will be responsible for providing FANUC America Corporation customers with onsite repair, troubleshooting and / or maintenance services for CNC’s and related peripheral equipment.

Reporting to our Houston, TX office, the Associate Engineer will provide support to customers in the Texas, Oklahoma, Kansas, Louisianna, Arkansas, Colorado and New Mexico with on-site repair, troubleshooting and /or maintenance services for CNC’s and related system peripheral equipment.

How It’s Done

Provide maintenance and troubleshooting for CNCs, servo, spindle drive and motor products
Investigate customer complaints and perform analysis to determine the cause(s)
Operate with consistent support of Supervisor/Manager
Actively participate in on-the-job training and classroom instruction
Understand and support the company’s goal of exceeding customer expectations while developing effective customer interaction skills
Report quality problems to the appropriate manager/supervisor as they are encountered
Maintain and manage assigned inventory
Learn service operations, procedures and policies, including timely and accurate submission of required paperwork
Maintain and care for all company-provided equipment, including tools, to ensure proper functionality
Travel as required in accordance with company guidelines, including visiting customer sites with approximately 12–14 overnight stays per month
Ability to travel by air as needed for customer visits, training, and company meetings
Works under close supervision with clearly defined tasks; collaborates with manager for diagnostics and repairs and frequently partners with senior Field Service Engineers

What You Need

High school diploma or GED required
Previous customer focused experience
Strong diagnostic and problem-solving skills
Ability to evaluate options and make preliminary engineering decisions
Demonstrated ability to quickly learn and adapt to new technologies and methodologies
Effective oral and written communication skills
Proficiency in troubleshooting and use of diagnostic tools
Flexibility in traveling 80% - 90% to customer sites
Must have or be able to obtain a valid driver’s license
Must be able to drive throughout the organization’s service area for business as required
Must be able to legally rent and operate a vehicle in the United States and Canada for business travel purposes

What Would Be Even Better

Associate degree in Electronics or Mechatronics, or equivalent experience in a related field; bachelor’s degree or technical school graduate or equivalent background with relevant hands-on technical experience aligned to Associate Engineer competencies
More than 2 years' experience working in a Mechatronics or Electronics customer facing role

It’s Your Move

Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.

If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you!

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

Medical, Dental & Vision Insurance
401(k) Retirement Program
Life Insurance
Short-Term & Long-Term Disability Plans
Tuition Reimbursement
Wellness Program
Flexible Spending Accounts
Employee Assistance Program
Flexible Benefit Dollars
Generous Holiday & Vacation Program

Sponsorship will not be considered for this position

Equal Opportunity Employer, including disabled and veterans

Learn more about this Employer on their Career Site

Associate Mechatronics Field Engineer