Bilingual Customer Service Representative

Who We Are

With over a decade of industry experience, Texas One Insurance Agency is dedicated to providing personalized coverage tailored to your unique needs.

We recognize that every driver is different. That’s why our team of experienced and knowledgeable agents is here to help you navigate the complexities of auto insurance. We work closely with you to ensure you have the right protection—at the best possible price.

At Texas One, we pride ourselves on delivering exceptional customer service. Whether you have questions or need support, we're always just a call or click away.

Our Mission
We are committed to empowering our clients with the knowledge and tools to make confident, informed insurance decisions. By building lasting relationships based on trust and transparency, we’re with you every step of the way.

Role Summary

Texas One Insurance is hiring a Licensed Insurance Agent – General Lines for a full-time, onsite role focused on guiding clients to the right coverage and supporting policy needs with accuracy and professionalism.

Key responsibilities include quoting, selling, and servicing insurance policies; explaining coverage options; processing policy updates; following up on leads and renewals; and maintaining compliance with state insurance regulations.

Required qualifications:
- Active General Lines Insurance License
- Strong communication and consultative sales skills
- Ability to build and maintain client relationships
- Highly organized and detail-oriented approach

Preferred:
- Active Life and Health Insurance License (a plus)
- Prior insurance sales or customer service experience

If you’re ready to grow your book of business while delivering clear, compliant guidance to clients, apply today.

Your Typical Day

Your day is structured and client-facing, balancing scheduled follow-ups with new inquiries. You’ll move between phone, email, and in-person conversations, documenting each interaction carefully and keeping records current. Throughout the day, you’ll prioritize timely responses, confirm details to avoid errors, and coordinate next steps so clients know exactly what to expect. Because the schedule includes weekdays and weekends, you’ll help ensure consistent coverage for customers while keeping your workflow organized and compliant.

Total Rewards

This role includes Medical, Dental, and Vision coverage, plus Life Insurance. You’ll also receive a Competitive Salary and Paid Time Off.