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We are seeking a highly motivated Business Program Manager to lead and coordinate cross-functional initiatives supporting the full lifecycle of customer programs within a contract manufacturing environment. This role serves as the central point of contact for customers and internal stakeholders, ensuring strategic alignment, operational execution, and continuous improvement from New Product Introduction (NPI) through End of Life (EOL).
Key Responsibilities:
- Manage and coordinate a cross-functional internal team to ensure on-time, quality delivery of customer products
- Develop, maintain, and communicate detailed program schedules
- Interface with customer and internal teams during all phases of the product lifecycle (New Product Introduction, Sustaining, and End of Life)
- Responsible for establishing customer contract/agreement and ensuring all terms are maintained
- Monitor key performance metrics to effectively measure project status
- Develop competitive, yet profitable cost models
- Work with customers to resolve conflicts or other product issues
- Secure required capacity and manpower to support product volume requirements
- Ensure global supply chain functionality, play lead role in resolving any internal site or external supplier disruptions
- Oversee ECO (engineering change order) and change management process
- Lead continuous process improvement teams
- Perform other duties as assigned
- Excellent organizational, analytical, problem solving, and prioritization skills
- Proven ability to function independently and multi-task
- Excellent communication (written and verbal) skills
- Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Project) required
- Strong attention to detail required
QUALIFICATIONS
Education
- A bachelor’s degree in Business Administration, Management, Operations, or a related field is required.
- A master’s degree (MBA or similar) is preferred and may substitute for some experience.
- Minimum of 5 years of relevant experience in program or project management, business operations, or strategic planning.
- Proven track record of managing large-scale, cross-functional projects or programs from initiation to completion.
- Experience working in a fast-paced, matrixed organization or in consulting, technology, finance, or similar industries.
- Familiarity with change management and business process optimization is a strong plus.
- Excellent organizational, analytical, problem solving, and prioritization skills
- Proven ability to function independently and multi-task
- Excellent communication (written and verbal) skills
- Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Project) required
- Strong attention to detail required
- Bilingual in English and Chinese Preferred
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