Commercial Specialist

Job DetailsJob Location: Houston, TX 77046Position Type: Full TimeEducation Level: High SchoolWho We Are Energy Ogre helps Texans take the hassle out of managing electricity. We work exclusively on behalf of our members — never electricity providers — so our incentives stay aligned with the people we serve. It's a mission our team takes personally, and it shows in how we work: we own outcomes, we stick with hard problems, we put members first, we look out for each other, and we untangle complexity instead of passing it along. About the Role The Commercial Operations Specialist is a key player on our Commercial Operations team, negotiating commercial pricing, resolving member inquiries, and making sure our commercial members always feel like they come first. You'll manage relationships across phone, email, and provider channels, keep account details airtight, and be someone members and teammates alike know they can count on. Reporting to the Commercial Operations Manager, this role is based in our Housto, Texas office and requires regular in-office attendance. What You'll Do Manage inbound and outbound calls with Commercial Members, resolving inquiries and concerns efficiently while delivering exceptional customer service — taking the time to make sure members actually understand and trust the outcome. Respond to and resolve Commercial Member emails promptly and accurately. Draft commercial contracts and handle contract submissions to providers, owning the details rather than passing confusion downstream. Manage email communication with providers, staying persistent when answers are slow or unclear. Set up login credentials, AutoPay, and other account management tasks for Commercial Members. Maintain data integrity by updating account information, including account numbers and terms and conditions. Notify and assist members with accounts at risk of disconnection, working patiently to resolve issues and restore accounts to good standing. Collaborate with internal teams, stepping in to help a teammate carry a heavy load without being asked. Follow up on outstanding inquiries via phone and email, owning the follow-through until it's actually resolved. Simplify confusing plans, policies, or workflows for members and teammates instead of letting confusion pass downstream. Ensure compliance with company policies, regulatory guidelines, and quality standards. Embrace evolving responsibilities as business needs change — leaning in on work that matters, even when it's not technically "yours." Note: This list reflects the primary duties of the role and is not exhaustive. Duties may be added, removed, or modified at the company's discretion QualificationsWhat You Bring A track record of customer service excellence, with genuine empathy and patience Exceptional communication and interpersonal skills Strong attention to detail and organizational skills Solid time management and the ability to work independently Adaptability and a willingness to learn in a fast-moving environment Confidence and professionalism on the phone A collaborative mindset — you jump in when a teammate needs help Persistence and resilience when progress is slow or the work gets heavy A drive to fully understand and untangle complex issues rather than settle for "good enough" A sense of ownership and accountability that goes beyond a strict job description High School Diploma or equivalent Proficiency with Microsoft Office (Word, Excel) and G-Suite Call center experience and/or electricity industry experience is a plus, but not required Good to Know This role involves prolonged periods of sitting at a desk and working on a computer, with occasional lifting up to 15 pounds. This position is based in our Houston office and requires regular in-office attendance. Energy Ogre does not sponsor employment visas for this position, now or in the future. Applicants must be legally authorized to work in the United States without the need for sponsorship at any point. No recruiters or staffing agencies, please. Unsolicited resumes or candidate submissions from third-party recruiters will not be accepted and are not eligible for placement fees.