Customer Service Representative

About Pacific Rise Co

Pacific Rise Co provides full-service logistics solutions, including warehousing, freight forwarding, distribution, customs processing, and last-mile delivery. We support a wide range of industries with reliable and efficient supply-chain operations.

Position Overview

We are seeking a professional and customer-focused Customer Service Representative (CSR) to serve as a primary point of contact for clients. This role supports shipment inquiries, delivery updates, and internal coordination with warehouse and operations teams. The position is based at our Houston, TX operations hub.

Key Responsibilities

• Respond to customer inquiries via phone, email, and internal systems
• Coordinate with warehouse, dispatch, and operations teams to resolve issues
• Assist with service requests, scheduling, and follow-ups
• Handle customer concerns professionally and efficiently
• Support administrative tasks related to logistics and deliveries
• Maintain a high level of customer satisfaction and professionalism

Qualifications

• High school diploma or equivalent required
• Previous customer service or call center experience preferred but not required
• Strong verbal and written communication skills
• Basic computer and data entry skills
• Ability to multitask in a fast-paced environment
• Problem-solving mindset with strong attention to detail

Benefits include:

• Paid time off (PTO) and paid holidays
• Health, dental, and vision insurance
• 401(k) retirement plan with employer contribution
• Performance-based incentives
• Weekly pay options (if applicable)
• Company vehicle provided for deliveries (if applicable)
• Training on delivery procedures and safety standards