Customer Service Representatives

Position:      Customer Service Representative
Reports To: Team Supervisor                             
                         Team Lead  
Number of Openings: Multiple  

POSITION SUMMARY  
Customer Service Representatives – Contact Center – A Go Answer receptionist is a connection maker, bringing back personal customer experiences in a technology-driven world.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Manage a high volume of inbound/outbound calls in a timely manner.  
• Deliver amazing customer service by connecting with your customer and demonstrating a caring and empathetic approach during each engagement 
• Addressing complaints, queries and feedback from our clients and patiently providing the best possible solutions. 
• Build and strengthen customer relationships to achieve positive connections by going the extra mile.  
• Develop a thorough understanding of client's products and services.  
• Follow account procedures and/or scripts with a personal touch. 
• Guide callers through troubleshooting, navigating the client's site and products or services.  
• Understand and strive to meet or exceed contact center metrics while providing excellent customer service 

 Requirements:  

• Applicants must be 18 years and over and legally eligible to work in St. Lucia. 
• Must have experience in related field - (call center, retail, hospitality) 
• High School Diploma or equivalent. 
  
• Must be fluent in English with exceptional verbal and written communication. 
• Positive Attitude and Energy 
• Excellent Phone voice 
• Outstanding customer service and active listening skills 
• Computer literacy - Typing 25 words per minute.  MS Word/Excel. 
• Self-motivated and able to adapt to and comprehend business processes and procedural changes 
• Ability to work in a fast paced environment.  
• Schedule flexibility