Customer Support Admin I

Job DetailsLevel: EntryJob Location: Corporate - Houston, TX 77094Position Type: Full TimeEducation Level: High School Diploma/GEDSalary Range: $21.00 - $25.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Admin - ClericalWelcome to Waste Resource Management (WRM) At Waste Resource Management (WRM), we go beyond operating trucks —we are dedicated to environmental protection and delivering exceptional service. With a presence across Texas, Colorado, Florida, and Nevada, our affiliated companies—SouthWaste Disposal LLC, Silver City Processing, and McDonald Farms, Inc.—offer comprehensive solutions for liquid waste recycling and transportation. Join a Company That Values You At WRM and affiliated companies, your work matters—for the environment, our clients, and your career. If you’re ready for a company that pays well, offers a competitive benefits package, operates safely, and supports your growth, we want to hear from you. Job Overview a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } As a Customer Support Admin I,  is responsible for supporting daily customer service and administrative operations. This role plays a key part in invoicing, customer communications, inbound sales support, and customer outreach efforts to ensure accurate billing and a positive customer experience. Why join WRM and affiliated companies? Comprehensive Benefits: Choose from one of three medical plans, based on your needs, dental, and vision coverage, along with 401(k) with 5% company match Career Growth: Training programs and advancement opportunities in wastewater operations and environmental services Paid Time Off: Generous PTO policy accrues from day 1, with floating and company-paid holidays. Additional Perks: Company-paid life and disability insurance, employee assistance program, and more Supportive Leadership: Leadership that values safety, professionalism and growth Essential Job Functions Responds to customer inquiries and maintains good customer relations in the sales department. Answers incoming phone calls and creates new sales orders for new business Handles billing inquiries from the service department and works to find a resolution. Reviews invoices to identify any errors before invoice submission. Examine existing billing procedures to avoid recurrence of errors. Operates in an electronic billing system and works with database software. Assists the accounting department in preparing account statements and financial reports. Provides invoices to customers through the online portal. Generates monthly purchase order services for brokered accounts. Coordinates with dispatch to schedule services for brokered accounts. Communicates with internal co-workers to streamline the billing process. Sorts and files correspondence for end-of-month billing. Site survey to measure the grease trap. Special projects and other duties as assigned. Assists with some marketing projects and outreach programs What You Need: High school diploma or equivalent required 0–2 years of customer service, billing, or administrative experience preferred Proficiency with Microsoft Office and willingness to learn billing systems Strong communication and organizational skills Attention to detail and ability to manage multiple priorities Sage 100 and MAS 90 experience a plus. Knowledge of Accounts Receivable and general accounting procedures. Able to handle large amounts of paperwork. Excellent interpersonal skills. Proficiency in troubleshooting and problem-solving. Ability to work independently and in a team environment. Strong organizational skills and can effectively prioritize multiple tasks. Equal Opportunity Employer WRM is dedicated to fostering a diverse and inclusive workplace. We offer equal employment opportunities regardless of race, religion, gender, age, sexual orientation, veteran status, or disability. QualificationsCERTIFICATIONS: High School Diploma or equivalent; minimum of one-year related customer support experience and/or training; or equivalent combination of education and experience preferred. Sage 100 and MAS 90 experience a plus. Knowledge of Accounts Receivable and general accounting procedures. Efficient with Microsoft Office. Able to handle large amounts of paperwork. Excellent interpersonal skills. Proficiency in troubleshooting and problem solving. Ability to work independently and in a team environment. Strong organizational skills and effectively prioritize multiple tasks.   QUALIFICATIONS: Minimum of high school diploma and/or GED with at least one-year of related customer support experience and/or training; or equivalent combination of education and experience. Sage 100 and MAS 90 experience a plus. Knowledge of Accounts Receivable and general accounting procedures. Efficient with Microsoft Office. Able to handle large amounts of paperwork. Excellent interpersonal skills. Proficiency in troubleshooting and problem solving. Ability to work independently and in a team environment. Strong organizational skills and effectively prioritize multiple tasks.   EQUAL EMPLOYMENT: We are an equal opportunity employer; committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.   WRM complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/Employees to perform essential functions.