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Job Description:
Job Summary:
As a customer experience call center specialist for Greenix Pest Control, your primary responsibility is to provide exceptional customer service to customers and our company's service professionals who reach out to a company's call center. You will play a critical role in building and maintaining positive relationships between Greenix and its customers, ensuring their satisfaction and loyalty through excellent customer service.
Required:
- Laptop or Desktop
- High-speed internet
- Headset
Key Responsibilities:
- Answering customer inquiries: You will handle inbound customer calls and respond to customer inquiries related to a company's products or services, providing accurate and timely information to customers.
- Resolving customer issues: You will listen attentively to customers, identify their needs, and take ownership of their issues until a resolution is reached.
- Collaborating with other departments: You will work closely with other departments, such as scheduling, sales, and billing, to ensure prompt and effective resolution of customer issues.
- Utilizing customer feedback: You will reach out to customers based on feedback left and help resolve their concerns.
- Meeting performance metrics: You will be responsible for meeting key performance indicators (KPIs), such as average handle time, quality assurance, and customer satisfaction ratings.
- Maintaining a positive attitude: You will maintain a positive, empathetic, and professional attitude towards customers at all times, ensuring their needs are met and their experience with the company is positive.
- Technology: You must be proficient in using call center technology, including phone systems, call recording software, and customer relationship management (CRM) software.
- A significant portion, ranging from 80-85%, of your shift will be dedicated to delivering exceptional support to customers in the queue.
- You'll have the opportunity to engage with customers through a range of communication channels, including voice calls, SMS, and email, ensuring a seamless and personalized experience.
- To enhance your professional development, the use of a webcam for training and coaching sessions is highly preferred and strongly encouraged.
- We are committed to creating an optimal work environment by actively addressing any background noise or distractions that could hinder your performance or impact the overall customer experience.
Qualifications:
- High School Diploma/GED
- Excellent Communication skills
- Basic computer skills
- Positive and friendly attitude
- Preferred: Minimum of 1+ years of experience in customer service.
Benefits:
- Great Environment
- Paid Training
- Paid Holidays
- Greenix Swag
- Weekly Pay
- Health Benefits are available within 90 days for Full-Time employees
Schedule:
- Day shift
- Monday to Friday and 1 Saturday a month required
Application Question(s):
- Do you have access to a laptop/desktop and reliable high-speed internet?
Work Location: Remote
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