Enterprise Operations Executive Communications Manager

The Enterprise Operations Executive Communications & Transformation Change Management Manager enables Enterprise Operations leaders to successfully deliver enterprise scale transformation by driving clear, credible, and outcome‑focused communications and change strategies. Reporting to the Enterprise Operations Chief of Staff, this role ensures that transformation priorities across Supply Chain and Digital organizations are understood, adopted, and sustained—internally across HP and externally with key stakeholders as needed. 

Partnering closely with the Enterprise Operations Communications Director in Corporate Affairs, this role translates strategy, operating model changes, and transformation initiatives into aligned narratives, executive messaging, and engagement experiences that accelerate adoption, reduce execution risk, and maintain trust during change. 

Key Outcomes & Responsibilities 

1. Transformation Communications & Change Enablement 

Outcome: Enterprise Operations transformation initiatives are understood, adopted, and sustained across HP and with external stakeholders where required. 

• Lead communications and change strategies for Enterprise Operations transformations, including operating model changes, digital enablement, supply chain evolution, and enterprise initiatives. 

• Translate complex change into clear “why / what / how / what gets better” narratives for leaders, employees, and partners. 

• Design hierarchical change communications that enroll senior leaders first and cascade through the organization with consistency. 

• Partner with Transformation PMOs to align communications with change plans, milestones, and adoption of metrics. 

• Develop external facing narratives, executive messaging, and stakeholder communications (e.g., suppliers, partners, customers) in coordination with Corporate Affairs when transformation impacts extend beyond HP. 

• Establish feedback loops to monitor adoption, resistance, and engagement, and adjust communications strategies accordingly. 

2. Executive Communications & Strategic Messaging 

Outcome: Enterprise Operations leaders consistently communicate priorities, decisions, and progress with clarity and credibility. 

• Lead executive communications for senior Enterprise Operations leaders, including presentations, leadership messaging, town halls, and organizational announcements. 

• Translate enterprise strategy, operational priorities, and transformation initiatives into concise, executive-ready narratives. 

• Provide editorial oversight to ensure consistency, accuracy, and alignment with HP and EO messaging standards. 

• Coach leaders and communicators on executive presence, storytelling, and message discipline. 

3. Operational, Crisis & Incident Communications 

Outcome: Enterprise Operations maintains trust and alignment during disruptions, escalations, and high-risk operational events. 

• Own communications preparedness and response for operational incidents, including supply disruptions, customer impacts, cybersecurity events, and business continuity scenarios. 

• Develop and maintain communication of playbooks, escalation protocols, and response frameworks. 

• Partner with Corporate Affairs, Legal, Sales, and Operations to ensure coordinated and timely communications. 

• Advise leaders on tone, timing, and transparency during periods of uncertainty. 

4. Employee Engagement & Organizational Alignment 

Outcome: Employees understand Enterprise Operations priorities and remain engaged through transformation and change. 

• Design and deliver engagement communications strategies that reinforce enterprise priorities, leadership visibility, and a One Enterprise Operations culture. 

• Lead EO leader All Employee Meetings, All Manager Meetings, Site Townhalls, leadership forums, and engagement campaigns. 

• Partner with HR and Transformation teams to align communications with change adoption and workforce initiatives. 

• Use employee feedback and engagement data to inform communication strategies and follow-through. 

5. Executive Programs & Enterprise Events 

Outcome: High visibility Enterprise Operations events drive alignment, momentum, and leadership effectiveness. 

• Lead communications strategy and content for major Enterprise Operations events, including OneEO and Supplier Summit 

• Oversee executive messaging, visual storytelling, and pre‑ and post event communications. 

• Ensure events are aligned to strategic priorities and deliver measurable engagement outcomes. 

6. People & Vendor Leadership 

Outcome: A high performing team and vendor ecosystem consistently delivers executive‑level work. 

• Lead and develop a small team of executive communicators and engagement professionals. 

• Set clear priorities, expectations, and development plans. 

• Own the Enterprise Operations communications operating model, including intake, prioritization, governance, and quality standards. 

• Create a culture of excellence, innovation, and continuous improvement in communications, engagement, and event delivery 

• Establish clear operating rhythms, SLAs, and performance metrics. 

• Drive adoption of modern tools, automation, and AI to improve speed, consistency, and efficiency. 

• Manage departmental resources, budgets, and project timelines to ensure optimal allocation and delivery of key initiatives according to published schedules 

• Track and report communication effectiveness, capacity, and outcomes. 

• Manage agencies and vendors with accountability for quality, cost, and delivery. 

What Great Looks Like 

• Transformation leaders rely on this role to derisk execution through communication, not just inform.  

• Change narratives are clear, consistent, and repeated—reducing confusion and resistance.  

• Employees can articulate why changes are happening and what improves as a result.  

• External stakeholders receive timely, aligned messaging when transformation impacts them.  

• Executive communications reinforce operating discipline and desired behaviors.  

• Adoption risks are identified early through listening and feedback loops.  

• Communications delivery scales through strong systems and AI leverage, not heroics. 

Scope & Operating Context 

• Reporting Line: Reports directly to the Enterprise Operations Chief of Staff.  

• Strategic Partnership: Works in close partnership with the Enterprise Operations Communications Director (Corporate Affairs) to ensure enterprise alignment, governance, and risk management.  

• Primary Stakeholders: Enterprise Operations ELT, Supply Chain and Digital Leaders, Corporate Affairs, HR, Transformation PMOs, Sales.  

• Decision Authority: Owns Enterprise Operations transformation communications strategy, operating model, prioritization, and quality standards.  

• Environment: Highly matrixed, transformation intensive, executive facing enterprise organization. 

Required Qualifications 

• Bachelor's degree in communications, Business, Marketing, or related field.  

• 8–12+ years of experience in executive communications, transformation communications, or change enablement.  

• Exceptional executive writing and storytelling/visual storytelling skills. 

• Ability to lead, motivate, and develop high-performing teams; proven talent development (coaching, mentoring, succession planning)/ 

• Demonstrated success supporting large-scale organizational transformation.  

• Ability to manage competing priorities in a fast-paced environment. 

• Experience designing and executing change communications strategies.  

• Strong judgment in high ambiguity and high visibility environments.  

• Proven vendor management experience.  

• High levels of tact, diplomacy, and ability to handle sensitive issues. 

Preferred / Differentiating Qualifications 

• Experience supporting Supply Chain, Digital/IT, COO, CIO, or CTO organizations. 

• Fortune 500 or highly matrixed global experience. 

• Formal change management experience (e.g., Prosci or equivalent). 

• Background in change management, operational excellence, or transformation programs. 

• Demonstrated use of AI and automation to scale communications effectiveness. 

• Advanced proficiency with Microsoft 365 (Teams, SharePoint, PowerPoint, Copilot). 

Tools, Technology & Ways of Working 

• Microsoft 365 ecosystem, including Copilot and SharePoint. 

• Workflow and planning tools (e.g., Smartsheet, Power Automate). 

• AI‑enabled content development and analytics. 

• Data‑driven planning, prioritization, and performance tracking.