Equipment Services Engineer

With over 140 years of innovation and service excellence, Burroughs keeps technology running for some of the largest financial institutions and retailers across North America. Through our North American network of field service professionals and digital support teams, we deliver full lifecycle management for payment and transaction automation, self-service, robotic, and IoT technologies—ensuring our customers experience maximum uptime and performance every day.

At Burroughs, we believe in growing our people as much as we grow our technology services. Many of our leaders began their careers in the field, and their success stories continue to inspire new generations of technicians, engineers, and support professionals. Our work is diverse, dynamic, challenging, and rewarding—but for those with curiosity, integrity, and a drive to learn, Burroughs is a place to build a lasting and meaningful career.

JOB SUMMARY:

Serve as a domain expert on equipment relating to functionality and operation in order to provide the proper mechanical engineering support to cash management equipment and cash automation machines, which includes smart safes, back office/front of store cash recycling machines, and accompanying software. Troubleshoot technical problems and offer solutions to customers, which include businesses across Banking/ Financial, Retail, Hospitality and Gaming. Maintain an effective help desk system and logging system to respond effectively to provide engineering support to local customer engineering teams, particularly those requiring both engineering and software solutions, which ensures staff members can perform daily functions with ease and deliver highly customizable reporting, analytics and device management. Foster and ensure a high-level of knowledge of the products. Prepare and stage machines for clients prior to delivery. Assist with projects and pilot installations. Monitor the spare parts processes and technical support.

MINIMUM REQUIREMENTS:

Bachelor’s Degree in Electronics, Electrical Engineering, Mechanical Engineering, or a closely related field and thirty-six months experience in electro mechanical engineering, hardware field engineering, serving as a technician, software support, and telephone technical support. Position requires 24 months of experience in cash automation solutions, such as smart safes, and cash recyclers. Position also requires experience in each of the following:

•          Bank note and coin handling solutions;

•          Hands-on training, documentation, and remote support;

•          Windows, networking, and software integration to third party solutions; and

•          USB, RS-232, and Ethernet connectivity.

TRAVEL REQUIREMENTS: 10-15% domestic travel required.

WORK LOCATION:

2500 City West Blvd, Suite 2300, Houston, TX 77042

Harris County

Burroughs is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.