Family Support Specialist III (Case Management Exp.)

REPORTS TO: Senior Project Manager or Family Support Specialist Mgr. 

SUPERVISORY RESPONSIBILITIES: Lead management activities and outreach staff. 

BACKGROUND:   

USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in  

communities that are undergoing comprehensive physical revitalization.  

Founded in 1978, USI is a leader in community development, supporting over 30,000 economically stressed families, approximately 100,000 individuals, in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered. 

JOB SUMMARY:   

The Family Support Specialist III provides comprehensive family support, referrals, and community coordination to promote economic self-sufficiency and enhance residents' quality of life. They lead the team in developing strategies to ensure family stability and success. 

JOB RESPONSIBLTIES:  

• Lead family support meetings to review complex issues and ensure residents receive necessary services. 
• Coordinate with On-site Project Manager and service providers based on resident progress. 
• Monitor data quality and completeness in LEARN. 
• Prepare progress reports for stakeholders. 
• Analyze data and develop strategies with the Senior Project Manager and management team. 
• Conduct intake, assessments, and visits for residents. 
• Assist residents in accessing community resources. 
• Advocate for residents and coordinate service delivery. 
• Maintain privacy and confidentiality of resident information. 
• Enter and track resident data in LEARN. 
• Maintain effective partnerships internally and externally. 
• Participate in program meetings and other related meetings. 
• Perform assigned job duties. 

QUALIFICATIONS: 

• Bachelor's Degree required, Master’s preferred, or equivalent education/experience. 
• 5 years of nonprofit or human services experience. 
• Valid driver’s license and access to a car for work. 
• Ability to handle privileged information confidentially. 
• Strong independent and teamwork skills. 
• Availability for evening/weekend events and travel. 
• Excellent verbal and written communication. 
• Proficient in facilitating group processes. 
• Strong organizational and time management skills. 
• Data analysis for resident-driven program designs. 
• Respect for confidentiality and cultural sensitivity. 
• Proficient in MS Office Suite and other software. 

Urban Strategies, Inc. is an Equal Opportunity Employer.